Talent management, supervisor- oliver wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.As a business of Marsh, we work alongside the world's leading experts across risk, reinsurance and capital, people and investments, and management consulting. com, or follow us onLinked InandX.*PLEASE SUBMIT CVs IN ENGLISH*THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.*The TMC supports a range of talent management activities in close collaboration with the Talent Management Team. Key responsibilities include the execution of administrative tasks and processes related to: staffing, performance management, and consultant talent programs (e.g., The TMC also provides support with analytics and reporting as well as other ad-hoc support for Talent Managers and the Talent Management function of Oliver Wyman.The Supervisor is the team leader for the Talent Management Central Coordinators based in Mexico City. The Supervisor is a "player / coach" role, where they will primarily focus on managing the day-to-day operations of the TMC, coach and train team members, be responsible for the quality of their work product and ensure adherence to Service Level Agreements (SLAs). The Supervisor will also occasionally execute on tasks as surge support or when complex use cases arise.The Supervisor plays a key intermediary role between the TMC and the Talent Management team across the Americas region (and globally, when applicable). The Supervisor will participate in Americas Talent Management meetings and feedback-sharing sessions and seek to constantly improve the quality of output of the TMC, the depth of understanding of the Coordinators, and expand the services the TMC offers to the Talent Management team.Beyond assisting in carrying out the Coordination work described below, the Supervisor will be primarily responsible for:The day-to-day management of the Talent Coordinators (TCs) in Mexico CityOngoing process improvements in coordination with the Talent Management teamEnsuring TCs are experts in relevant OW systems (providing hands-on training as needed)Capacity and load management of TC team (including hiring and performance managing the TCs)Flawless execution of key talent management processesManagement and tracking of SLAs (including redefining SLAs as needed)Overall, the Supervisor will oversee the TMC and be accountable for the successful delivery of the following systems updates, data entry, and workflow related tasks:Create Resource Requests for upcoming projectsConsultant performance managementSupport execution of the year-round performance management process for consultants by providing PMO support, including key process steps, TM checklist, communication templates, etc.Act as system owner for the firm's proprietary performance management systems for consultants and carry out system testing when requiredWork with Talent Managers to ensure project review requests are generated accurately and timelySupport Talent Managers in chasing overdue project reviewsMaintain accurate records on project review completion status and provide regular reportsHelp manage certain colleague programs like the annual MBA sponsorship process, Non-Profit Fellowship, and Golden Passport / Mobility programAd hoc analysis and reports as required by Talent Management functionNote that while the focus of the role includes the areas above, the role may occasionally include support for additional Talent Management activitiesBA/BS and minimum of 4 years' experience working in performance/talent management or HR administration. (People management experienceProcess management experienceProficiency with data analysis and reporting and experience working with a resource management system highly desirableExcellent written and verbal communication skills in EnglishStrong Microsoft Excel (analytical) skillsWorking knowledge of Microsoft Word and Power PointSelf-motivated, comfortable working as part of a global team, takes full ownership of their work with flexibility to prioritize or reprioritize as neededOliver Wyman, a business of Marsh Mc Lennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh Mc Lennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: com, or follow on Linked In and X.Marsh Mc Lennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.