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Engineer - Collaboration Services Platform Specialist
hace 4 horas
Engineer – Collaboration Services Platform SpecialistShort Description for CandidatesJoin Cummins as an Engineer – Collaboration Services Platform Specialist, a strategic technical role responsible for shaping the architectural vision and platform implementation for modern collaboration services. You'll work across Microsoft 365, Zoom, SharePoint, Adobe, and other platforms to deliver scalable, secure, and user-centric solutions that power productivity across the global organization. This hybrid role blends systems architecture, DevOps, platform administration, and business alignment to continuously evolve our digital workplace ecosystem.Our culture believes inPOWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what#LifeAtCumminsis all about.We are looking for a talentedEngineer – Collaboration Services Platform Specialistto join our team specializing inInformation Technologyfor ourCUMMINSinGuadalajara, Jalisco.Engineer – Collaboration Services Platform SpecialistShort Job Summary for Candidates:Join Cummins as anEngineer – Collaboration Services Platform Specialist, a strategic technical role responsible for shaping the architectural vision and platform implementation for modern collaboration services. You'll work acrossMicrosoft 365, Zoom, SharePoint, Adobe, and other platforms to deliver scalable, secure, and user-centric solutions that power productivity across the global organization. This hybrid role blends systems architecture, DevOps, platform administration, and business alignment to continuously evolve our digital workplace ecosystem.Key Responsibilities:Giving solutions: Resolve end-user issues across Collaboration Services products (Microsoft 365, Teams, Zoom, Box, Adobe, etc.).Platform Engineering & Administration: Manage and optimize platforms such as Microsoft 365 (Outlook, Teams, SharePoint), Zoom (Rooms, Phone, Events), Adobe, and Box.Modernization & Integration: Lead platform modernization initiatives and integrations that drive a seamless and scalable digital workplace experience.Operational Support: Troubleshoot and resolve end-user issues across collaboration tools, including license assignments, inactive accounts, and system access, achieving high standards of performance and user satisfactionMonitoring & Automation: Implement monitoring systems and automated alerting to proactively manage system health in collaboration with enterprise monitoring teams.*Qualifications and CompetenciesExperience Required:Minimum3 years of experiencein IT, with a strong focus on collaboration platforms and infrastructure.Experience with Visual Studio, Microsoft Office 365, Entra ID (Azure AD), Zoom Workplace, and Unified Communications platforms and knowledge in VoIP and API integrations (e.g., Microsoft Graph API.Core Competencies:Agile Systems Thinking & ArchitectureContinuous Delivery & DevOps EnablementCollaboration Platform Expertise (Microsoft 365, Zoom, Adobe, Box)Automation & Scripting (PowerShell, Python, Bash)Problem Solving, Diagnostic, and Troubleshooting ExcellenceRequirements Engineering & Technical Risk ManagementGlobal Perspective & Business InsightStrong Interpersonal Communication & Conflict Resolution SkillsMonitoring, Alerting & License Data AnalysisBasic to intermediate knowledge of Network ManagementEducation, Licenses, and Certifications:Bachelor's degree incomputer science, Engineering, Business, or equivalent experience.*Qualifications for Internal CandidatesAbility to operate at both astrategic architectural leveland ahands-on technical level.Willingness to supportend-user computing issuesandlegacy platform transitionsas needed.
