Workforce Analyst

hace 7 horas

Mexico City International SOS A tiempo completo

The role of the Scheduler is to focus on ensuring excellence of service quality across medical, operational and security assistance services delivered through our Regional Assistance Centers to enable the highest possible outcome in all cases. This role ensures the careful and deliberate coordination of personnel scheduling 24 hours 365 days a year across the medical, operations and security functions across the Mexico City, Philadelphia, Singapore Follow-the-Sun, and remote work locations. KEY PERFORMANCE INDICATORS Schedule staffing at optimal levels Attendance Occurrence Management on target Schedule release on time (preferably two or three months in advance), and compliant with the Business Rules Timecards reviewed and completed within the scheduled deadline Time off requests reviewed and responded to staff in a timely fashion Reporting accurate and timely Process improvements identified and actions on target Corrective actions implemented on time Timely and professional responsiveness to staff requests for leave, work-from-home, shift change, and other accommodations Required Work Experience Experience in understanding staff proficiency levels and mapping the proficiency to assistance business requirements. Experience in schedule planning. Experience in schedule analytics and customer feedback analytics. Experience with process control checks and inspections required. Experience in Quality Assurance. Advanced Excel skills preferred. 1 – 2 years of Workforce Management / Rostering experience advantageous. 1 – 2 years of people management experience advantageous. Required Qualifications Bachelor's degree or relevant work experience. Excellent written and spoken English.

  • Strategic Workforce Capacity Analyst

    hace 1 semana

    Mexico City Citi A tiempo completo

    Una empresa financiera líder en México busca un analista intermedio de capacidad de workforce capaz de realizar análisis complejos y presentar recomendaciones estratégicas. Se requiere más de 3 años de experiencia en gestión de workforce, habilidades analíticas y un dominio avanzado en Excel y Python. Este rol ofrece una oportunidad de influir en las...

  • Banamex - Workforce Cap Intermed Analyst

    hace 2 semanas

    Mexico City Citigroup Inc. A tiempo completo

    The Workforce Cap Intermed Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in‑depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

  • Banamex - Workforce Cap Intermed Analyst

    hace 1 semana

    Mexico City Citigroup Inc. A tiempo completo

    The Workforce Cap Intermed Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in‑depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

  • Workforce Scheduling

    hace 2 días

    Mexico Location - Guadalajara, JA Resortcom Group A tiempo completo

    DescriptionThe Workforce Scheduling & Adherence Analyst is responsible for managing agent schedules, ensuring compliance with adherence, and attendance standards across multiple teams, including Las Vegas (LAS) and Guadalajara (GDL). This role is critical in balancing staffing levels with forecasted demand while actively tracking agent compliance using...

  • Banamex - Workforce Cap Intermed Analyst

    hace 2 semanas

    Mexico City Citi A tiempo completo

    The Workforce Cap Intermed Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

  • Banamex - Workforce Cap Intermed Analyst

    hace 1 semana

    Mexico City Citi A tiempo completo

    The Workforce Cap Intermed Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

  • Data Analyst

    hace 4 semanas

    Mexico City Virtustant A tiempo completo

    Join to apply for the Data Analyst role at Virtustant. Our Client is an AI-driven workforce development platform that helps individuals identify skill gaps, obtain training or certifications, and get matched with career opportunities. On the business side, they assist companies and government agencies with workforce planning, upskilling, and reporting on...

  • Data Analyst

    hace 4 semanas

    Mexico City Virtustant A tiempo completo

    Join to apply for the Data Analyst role at Virtustant. Our Client is an AI-driven workforce development platform that helps individuals identify skill gaps, obtain training or certifications, and get matched with career opportunities. On the business side, they assist companies and government agencies with workforce planning, upskilling, and reporting on...

  • Financial analyst

    hace 4 días

    Mexico City Remoto Workforce A tiempo completo

    Financial Analyst & Accounting Manager (U. S. Tax & Compliance)Remote – MexicoFull-time | PermanentCompensation Range:Payroll:40 K–48 K MXN/monthDirect Contractor:48 K–59 K MXN/month(Final offer based on experience, technical proficiency, and interview performance.)About the RoleWe are looking for a highly skilledFinance & Accounting Managerto lead...

  • Financial Analyst

    hace 2 semanas

    Mexico City Remoto Workforce A tiempo completo

    Financial Analyst & Accounting Manager (U.S. Tax & Compliance)Remote – MexicoFull-time | PermanentCompensation Range:Payroll:40K–48K MXN/monthDirect Contractor:48K–59K MXN/month(Final offer based on experience, technical proficiency, and interview performance.)About the RoleWe are looking for a highly skilledFinance & Accounting Managerto lead...