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Job SummaryThe Service Engineer is responsible for installing and servicing a variety of Coordinate Measuring Machines (CMM), machine tools, and accessories.Key ResponsibilitiesResponsible for the installation and machine maintenance, which includes diagnosis, repairs, certification and re-calibration of various machines at the customer sites, to conform to factory specifications and accuracy standards.Performs service calls at customer sites to correct problems involving company products, diagnoses and corrects the problem, and performs related duties to customer satisfaction.Provides technical support to other service representatives and customers.Ensures prompt preparation and completion of service and expense reporting related to assigned duties.Provides the highest customer satisfaction while representing Hexagon in a professional manner.Supports organizational policies related to safety, environmental protection, housekeeping, etc. within area of responsibility.Supports and participates in continuous improvement activities that positively affect safety, the environment, quality, reliability, and productivity or improve the overall suitability and effectiveness of the management system, its processes and products.The design, documentation, testing, creation or modification of computer programs related to machine operation.Technical duties include tasks that are both mechanical and electrical. o Mechanical duties include assembly, disassembly, leveling, diagnosis and repair of mechanical issues on automated equipment. o Electrical duties include diagnosis, troubleshooting and repair of control systems.QualificationsBachelor's degree in a relevant technical field (e.g., mechanical engineering, electronics, or computer science).4 years of field engineering experiencePrior experience with CMM machines or other industrial automation is a plus.EnglishRequirementSolid knowledge of 3D CAD.Minimum of three years mechanical, electrical, computer, and software experiencePrior experience working with hand tools and basic electrical test equipment is essential. Microsoft operating system knowledge is required.Mechanical, electrical, and software troubleshooting skills are highly desired.Strong problem-solving skills and the ability to work independently.Excellent communication and customer service skills.
