Office Manager

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together

What We Do... We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we're the world's leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder's technology every year.

About the role... The Office Coordinator oversees all aspects of the Mexico office operations, cultivating an exceptional workplace experience, as well as ensuring an environment where employees can work safely, comfortably and productively.

What you'll do... Facilities & Building Management Serve as primary liaison with Colony Spaces (office provider), promptly addressing and resolving any facilities issues, maintenance requests, or building-related concerns

Oversee health and safety compliance, including supporting fire safety procedures, first aid supplies, and emergency protocols.

Oversee meeting room bookings, ensuring spaces are properly equipped and maintained

Coordinate visitor access and registration through the Corporate Experience app.

Support the reception and internal distribution of packages received at Colony.

Employee Experience & Culture Foster a positive office culture by creating a welcoming, inclusive, and engaging workplace environment

Act as the main point of contact for employees and managers regarding office-related needs, queries, and requests

Conduct office tours for new hires, providing essential information about facilities, amenities, and office protocols

Gather and act on employee feedback to continuously enhance the office experience

Office Services & Amenities Manage the pantry replenishment vendor and identify employee preferences for snacks ensuring variety and catering to dietary preferences

Maintain office supply inventory and coordinate ordering of stationery, and other essentials

Coordinate with IT and the existing IT service provider regarding the delivery and handover of computer equipment to employees.

Events & Engagement Lead and support \"PeopleMinder\" initiatives by planning, coordinating, and executing in-office events, team-building activities, and celebrations

Organise social events, lunch-and-learns, and wellness activities that strengthen team connection and morale

Act as the day-to-day coordination point for the existing pantry and events service provider.

Coordinate service requests, schedules, deliveries, and event-related requirements with the provider.

Follow up on service quality and escalate issues when required.

Support the coordination of in-office events and pantry logistics execution, or event production.

Vendor & Supplier Management Manage relationships with external vendors and suppliers (office plants, SWAG merchandise, catering, etc.)

Negotiate contracts, monitor service quality, and ensure cost-effective procurement

Coordinate deliveries, installations, and regular service visits

Visitor & Guest Management Welcome and support office visitors ensuring a professional first impression

Coordinate visitor logistics including meeting room preparation, catering arrangements, and access passes

Manage hot-desking and workspace allocation for visiting employees from other offices

Stakeholder Collaboration & Office Development Work closely with senior leadership, HR, and other stakeholders to understand evolving business needs

Proactively identify opportunities to improve the office environment, space utilisation, and employee amenities

Support office expansion, reconfiguration, or relocation projects as needed

Administrative & Operational Support Manage office budget and track spend for office-related purchases

Manage requirements regarding Health Insurance and Flexible Retribution platforms/ invoicing

Maintain office documentation including vendor contracts, invoices, building policies, and operational procedures

Coordinate mail and package handling and courier services

Ensure compliance with company policies and local regul