Senior Application Support Engineer L3

Hace 5 días

Naucalpan, México Softgic Jornada completa

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We are looking for a

Senior Application Support Engineer

with strong experience providing

L3 and BAU support for production web applications .

This is an application support-focused position rather than a traditional software development role. The ideal candidate is highly skilled in troubleshooting complex production issues, working with

SQL Server , analyzing application behavior, performing root cause analysis, and debugging

.NET/C# applications

when required.

You will collaborate with US-based development, infrastructure, and business teams, so

advanced English and availability to overlap with US working hours are required .

What You'll Do Provide

L3 and BAU production support

for web-based applications.

Own complex incidents and application issues through resolution.

Troubleshoot application errors, bugs, performance issues, and production incidents.

Perform

root cause analysis (RCA)

and implement preventive solutions for recurring issues.

Work extensively with

Microsoft SQL Server

to investigate and resolve application and data-related problems.

Analyze and troubleshoot stored procedures, functions, triggers, views, and queries.

Debug existing applications built with

C#, ASP.NET, .NET Framework and .NET Core .

Implement or collaborate on bug fixes when necessary.

Support and troubleshoot

SSRS reports

and SQL-based reporting processes.

Monitor application performance and identify optimization opportunities.

Collaborate with development and infrastructure teams on complex technical incidents.

Participate in application updates, patches, testing, and deployments.

Document troubleshooting procedures, solutions, SOPs, and application support processes.

Communicate incident status and resolutions effectively to technical and business stakeholders.

Requisitos

4–8 years of professional IT experience.

Strong hands-on experience in

L3 Application Support / Production Support / BAU Support .

Proven experience supporting

web-based applications in production environments .

Advanced knowledge of

Microsoft SQL Server and SQL querying .

Hands-on experience troubleshooting and optimizing:

Stored Procedures

Functions

Triggers

Views

Complex SQL queries

Strong experience with

SSRS (SQL Server Reporting Services) .

Experience troubleshooting/debugging applications using:

ASP.NET

.NET Framework 4.0+

.NET / .NET Core

JavaScript

jQuery

Ability to analyze existing application code and perform or support

debugging and bug fixes .

Experience with source control tools such as

Git/GitHub .

Strong troubleshooting, analytical, and root cause analysis skills.

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

Advanced English (B2+/C1)

– ability to communicate effectively with US-based technical and business teams.

Availability to

overlap with US working hours .

Nice to Have Experience with

Power BI .

Experience with

Sigma Computing .

Experience supporting applications hosted in

Microsoft Azure .

Knowledge of

ITIL frameworks and application support best practices .

Experience with application monitoring and performance optimization.

Senior Application Support Engineer L3

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