In-Store Service Project Associate

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world.

Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.

In-Store Service (ISS) Project Associate

Americas — Mexico & LATAM

Retail Excellence - Americas

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Mexico City, Mexico

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Full-Time

Role Summary The ISS Project Associate is a ground-level execution role responsible for supporting the build-out and day-to-day management of SharkNinja's in-store service programs across Mexico and LATAM. Working closely with the Retail Services Project Manager (US), this role will help establish retail execution standards, coordinate with 3PL vendors, and ensure that in-store programs are delivered on time, on budget, and at the quality level SharkNinja demands.

This is an in-country role designed to provide real visibility into what's happening on the ground—identifying actual needs, building local vendor relationships, and creating the operational foundation for scalable retail execution across the region. Rather than managing from a distance, this role ensures SharkNinja is in the weeds where it matters most during a critical phase of LATAM expansion.

Mission Support the execution and scaling of SharkNinja's in-store service programs in Mexico and LATAM by providing on-the-ground coordination, vendor management, and operational support—ensuring that the retail experience meets the same standards of quality and consistency established in the US.

Why This Role Exists As SharkNinja expands its retail presence across Mexico and LATAM, in-store execution cannot be effectively managed solely from the US. The nuances of local retail environments—vendor landscapes, labor markets, retailer expectations, and operational logistics—require someone embedded in the region. This role provides the in-country presence needed to understand what LATAM actually requires rather than assuming US models translate directly. It is intentionally scoped at the associate level to prioritize learning and discovery during this phase, with a clear path to grow as the region scales.

Key Outcomes (First 12 Months)

Local 3PL vendor relationships established and onboarded for Mexico retail execution

In-store service playbook adapted for Mexico market—reflecting local retail realities, not US assumptions

Reliable on-the-ground reporting on store conditions, merchandising compliance, and program quality

Smooth coordination between Mexico field operations and US-based Retail Services PM

Foundation built for scaling ISS programs into additional LATAM markets in Year 2

Clear documentation of regional needs, gaps, and opportunities to inform future investment decisions

Core Responsibilities Field Execution & Coordination

Support the coordination and execution of in-store service projects across Mexico retail locations

Conduct regular store visits to assess merchandising compliance, display quality, and brand ambassador performance

Serve as the local point of contact for 3PL partners, field labor agencies, and retail store teams

Track and report on project timelines, deliverables, and field issues—escalating risks proactively

Coordinate logistics for retail buildouts, shop-in-shop installations, and merchandising refreshes

Vendor & Partner Management

Help identify, vet, and onboard local 3PL vendors and field service providers

Monitor vendor performance against established KPIs and compliance standards

Gather and document vendor pricing, capabilities, and service quality to inform vendor selection decisions

Build strong working relationships with local retail partners and store-level contacts

Reporting & Regional Intelligence

Provide regular status updates on active projects, vendor performance, and field conditions to the US-based Retail Services PM

Document local market insights—retailer expectations, labor dynamics, logistical constraints—that inform how SharkNinja adapts its execution model for LATAM

Support data entry and tracking in Airtable and project management systems to maintain visibility across regions

Assist with cost tracking and budget reconciliation for Mexico-based programs

Qualifications Required

Bachelor's degree in Business, Marketing, Operations, or related field

3–5 years of experience