L3 Support Engineer
hace 6 días
As a Collaboration Support Engineer, you will play a pivotal role in supporting and enhancing our enterprise collaboration services. You will be a core member of the Collaboration Team, responsible for the technical support, implementation, and continuous improvement of both existing and new collaboration platforms.Key ResponsibilitiesProvide Tier I–III technical support for collaboration platforms including Intranet (Unily), Zoom (Chat, Meetings, Phone, Webinars), Slack, LucidSuite, Box, SharePoint, Kaltura, and Smartsheet.Collaborate closely with the broader Collaboration Team to ensure optimal performance and user satisfaction.Act as a liaison between technical teams and business stakeholders to align collaboration solutions with organizational needs.Deliver training and support to internal employees on collaboration tools and best practices.Assist in the design, implementation, and support of new collaboration services.Maintain and update documentation, including playbooks, standard operating procedures, and best practices.Manage customer relationships and ensure timely resolution of issues within agreed SLAs.Qualifications5–8 years of experience in IT or collaboration technology support.In-depth knowledge of collaboration platforms such as Box, Zoom, Slack, Smartsheet, LucidSuite, SharePoint, Kaltura, and Unily.Strong communication skills with the ability to present technical solutions to both technical and non-technical audiences.Experience with ServiceNow or similar incident and change management platforms.Bachelor's degree in Computer Science, Computer Engineering, or a related field, or equivalent professional experience.Preferred SkillsFamiliarity with managed services offerings in the collaboration space.Experience in developing and delivering user training programs.Strong documentation and technical writing skills.
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Senior L3 Java Support Engineer — Remote
hace 4 semanas
Mexico City GSB Solutions A tiempo completoAn important IT company in Latin America is seeking an experienced L3 Support Java professional to join its remote team. The ideal candidate has 7-10 years of hands-on development experience and required skills in Java, Unix scripting, and support models (L2+/L3). Fluency in conversational English is essential. This role offers a salary of $85,000 gross and...
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L3 Support Java | Remote
hace 4 semanas
Mexico City GSB Solutions A tiempo completoImportant IT company At the Latin American level, growth requires: L3 Support Java Description Exp: 7-10years hands on Development, L3 and/or L2+ who is ready to pick up L3 part. Having Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring) Advanced level experience to work with multi server/Tier: Tomcat,...
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L3 Support Java | Remote
hace 4 semanas
Mexico City GSB Solutions A tiempo completoImportant IT company At the Latin American level, growth requires: L3 Support Java Description Exp: 7-10years hands on Development, L3 and/or L2+ who is ready to pick up L3 part. Having Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring) Advanced level experience to work with multi server/Tier: Tomcat,...
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L3 Support Engineer
hace 4 semanas
Mexico City LTIMindtree A tiempo completoAs a Collaboration Support Engineer , you will play a pivotal role in supporting and enhancing our enterprise collaboration services. You will be a core member of the Collaboration Team, responsible for the technical support, implementation, and continuous improvement of both existing and new collaboration platforms. Key Responsibilities Provide Tier I–III...
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L3 Support Engineer
hace 4 semanas
Mexico City LTIMindtree A tiempo completoAs a Collaboration Support Engineer, you will play a pivotal role in supporting and enhancing our enterprise collaboration services. You will be a core member of the Collaboration Team, responsible for the technical support, implementation, and continuous improvement of both existing and new collaboration platforms. Key Responsibilities - Provide Tier...
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Software Engineer
hace 2 semanas
Mexico City Canonical A tiempo completoJoin to apply for the Software Engineer - L3 Support role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our...
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Software Engineer
hace 2 semanas
Mexico City Canonical A tiempo completoJoin to apply for the Software Engineer - L3 Support role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our...
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.Net Support Engineer
hace 7 días
Mexico City Capgemini A tiempo completoRH: Daniela Márquez Location: any state of Mexico General description .NET Support Engineer to provide technical support and maintenance for applications built on the.NET framework. NET, SQL, and Core Java technologies. Provide L2/L3 support for .NET-based applications, ensuring timely resolution of issues. Analyze and troubleshoot application errors,...
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L3 Support Java
hace 4 semanas
Mexico City GSB Solutions A tiempo completoOverviewImportant IT company At the Latin American level, growth requires:L3 Support JavaDescriptionHaving Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring)Advanced level experience to work with multi server/Tier: Tomcat, Jboss, WebSphere and WebLogic servers.Advanced hands-on experience in Database...
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L3 Support Java
hace 4 semanas
Mexico City GSB Solutions A tiempo completoOverviewImportant IT company At the Latin American level, growth requires:L3 Support JavaDescriptionHaving Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring)Advanced level experience to work with multi server/Tier: Tomcat, Jboss, WebSphere and WebLogic servers.Advanced hands-on experience in Database...
