Real Time Analyst

hace 6 horas

Tenochtitlán, México Tential Solutions A tiempo completo

About The JobGreat Player support is fast and precise. The Partner Operations team is responsible for all support agents globally and the Workforce Management team makes sure the right people are always available to help.As a Real-Time Analyst (RTA), you will work closely with all partners, located in different timezones across the globe, ensuring the fastest support possible.Your proactiveness will ensure potential issues are mitigated before they affect the Player support experience and will communicate quickly with stakeholders to resolve these issues quickly and effectively. You will identify patterns and understand deviations from the WFM plan, ultimately coordinating the actions needed to adapt to the new realityResponsibilitiesMonitor backlog, Inflows and Outflows at interval level against the WFM Plan, taking action to correct deviationsGuide Partners in real-time, calling out deviations in staffing levels, following-up to ensure complianceCoordinate with Partner Managers and Internal GPS when neededMonitor incidents and ensure proper handling of tickets during and post incidentCoordinates offline activities and real-time requests from PartnersHandles RTA reporting and real-time communication with several stakeholdersRequired Qualifications3 year or more real-time analyst/lead experienceAssociate degree, technical school or equivalent work experienceHigh attention to detail, ability to identify emerging trends, measure impact and use good judgmentConfidence in communicating with people at all levels both externally and within the organizationA solution-oriented mindset to ensure happy customersUnderstanding, interpreting, and manipulating data for reportingAdvanced level of MS Excel/Google sheetsTableau knowledgeAbility to design, create and set-up Zendesk reports, and overall familiarity with the softwareProficiency with Tymeshift or Verint

  • Real-Time Workforce Management Specialist

    hace 2 semanas

    Tenochtitlán, México beBeeWorkforce A tiempo completo

    Our company is committed to innovation and professional growth of its team members. We offer a collaborative work environment and development opportunities to help you reach your full potential. About the Role: We are looking for an analyst to join our workforce management team. This role plays a critical part in ensuring service level targets are met by...

  • Workforce Management Analyst

    hace 5 días

    Tenochtitlán, México Tential Solutions A tiempo completo

    Tential is a leading company committed to innovation and the professional growth of its team members. We offer a collaborative work environment and development opportunities to help you reach your full potential.Location: Santa Fe Cuajimalpa, Cuajimalpa de Morelos, Mexico City.We are currently looking for a Real-Time Analyst.Location: Santa Fe , CMX...

  • Workforce Management Analyst

    hace 4 semanas

    Tenochtitlán, México Tential Solutions A tiempo completo

    Tential is a leading company committed to innovation and the professional growth of its team members. We offer a collaborative work environment and development opportunities to help you reach your full potential.Location: Santa Fe Cuajimalpa, Cuajimalpa de Morelos, Mexico City.We are currently looking for a Real-Time Analyst.Location: Santa Fe , CMX...

  • Workforce Management Analyst

    hace 6 días

    Tenochtitlán, México Tential Solutions A tiempo completo

    Tential is a leading company committed to innovation and the professional growth of its team members. We offer a collaborative work environment and development opportunities to help you reach your full potential.Location: Santa Fe Cuajimalpa, Cuajimalpa de Morelos, Mexico City.We are currently looking for a Real-Time Analyst.Location: Santa Fe , CMX...

  • Senior Training Management Analyst

    hace 2 semanas

    San Lorenzo Tenochtitlán, México Tential Solutions A tiempo completo

    Tential is a leading company committed to innovation and the professional growth of its team members. Job Type:Full-timeWe are looking for aReal-Time Analyst (RTA) to join our Workforce Management team. This role plays a critical part in ensuring service level targets are met by monitoring real-time metrics, workforce adherence, and responding to operational...

  • Remote Growth

    hace 3 semanas

    Tenochtitlán, México Castellan Real Estate Partners A tiempo completo

    A leading real estate firm is seeking a Business Development & Marketing Coordinator to manage email and direct mail campaigns, build prospect lists, and analyze marketing performance. Candidates should have over 2 years of experience in marketing coordination or business development within construction/trades. Strong project management skills and excellent...

  • Junior Accounting Analyst

    hace 2 semanas

    Tenochtitlán, México Kapsch TrafficCom América Latina A tiempo completo

    We are looking for a Junior Accounting Analyst to join our team in Mexico Your responsibilities Record purchase and sales invoices. Process, post and pay expense reports in the company's systems. Record accounting journal entries. Provide support during month-end and year-end closing activities. Provide administrative support to the Finance area. Perform...

  • Junior Accounting Analyst

    hace 2 semanas

    Tenochtitlán, México Kapsch TrafficCom América Latina A tiempo completo

    We are looking for a Junior Accounting Analyst to join our team in Mexico! Your responsibilities Record purchase and sales invoices. Process, post and pay expense reports in the company’s systems. Record accounting journal entries. Provide support during month-end and year-end closing activities. Provide administrative support to the Finance area. Perform...

  • Junior Accounting Analyst

    hace 2 semanas

    San Lorenzo Tenochtitlán, México Kapsch TrafficCom América Latina A tiempo completo

    We are looking for a Junior Accounting Analyst to join our team in Mexico!Your responsibilities- Record purchase and sales invoices.Process, post and pay expense reports in the company's systems.Record accounting journal entries.Provide support during month-end and year-end closing activities.Provide administrative support to the Finance area.Perform other...

  • Junior Accounting Analyst

    hace 6 horas

    San Lorenzo Tenochtitlán, México Kapsch TrafficCom América Latina A tiempo completo

    We are looking for a Junior Accounting Analyst to join our team in Mexico!Your responsibilitiesRecord purchase and sales invoices.Process, post and pay expense reports in the company's systems.Record accounting journal entries.Provide support during month-end and year-end closing activities.Provide administrative support to the Finance area.Perform other...