Customer Service Representative

hace 2 semanas


Palacio de Gobierno Del Estado de Jalisco, México Tata Consultancy Services A tiempo completo

Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. Role: Customer Service RepresentativeLocation: GDL, TATA2 English: AdvancedMode: Onsite (Walk-in Interview)Excellent English and Spanish communication skillsProven Customer Support experience or experience as Client Service RepresentativeAbility to appreciate the customers perspective showing empathy.Active listening to fully engage the customer with their concerns.Ability to multi-taskComputer and online navigating capability to multi-task during customer interactions with multiple systems and resourcesUnderstand policies and procedures and communicate them professionally to the customer.Acknowledging and resolving customer complaints/concernsListen to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and questionsResolve customers' concerns and answer customers' questions to your best abilityAble to manage stressful situations in customer Service Requirements:Minimum High school DiplomaMinimum 1 year of Customer Service ExperienceAdvanced English ProficiencyFull time schedule availability



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