Pre-sales/tac enginner

hace 5 días

Chihuahua City, México Hillstone Networks A tiempo completo

Title: TAC engineerWe are looking for both Pre-sales Engineer and Tac EnginnerResponsible for the customer service experience with Hillstone.As 1st line TAC engineer, answer the hotlines and service requests from partners and customers.Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure issue updates and resolution within SLAs.Provide expert technical training to partners and distributorsFollowing of RMA process to ensure on time delivery2-3 years working experience in Networking/Security fields.~ Fluent oral and written English/Spanish skills(Portuguese will be a plus).~ Strong problem-solving skills, customer service oriented.~ Technical foundation in networking and security (CCNP level knowledge or equivalent knowledge).~ Foundation of Linux command lines.~ Wireshark and other tools for TCP/IP packet capture analysis.Title: Pre-sales EngineerWe are looking for a Cyber Security Pre-sales Engineer to work closely with our sales team and channel partners in a technical pre-sales capability and help solve challenging problems for clients. Work in collaboration with the sales team to identify prospects and establish relationships with prospect partners to ensure continued sales growthKeep up to date in all areas of Hillstone networks, demonstrate our full portfolio of solutions that help keep organizations safe from threats and protect their operations and informationEducate partners, prospects and customers on the diversity of technical, operational and network safety challenges and how Hillstone can help themRespond to RFI & RFP technical part with support of product expertsActive participation in cybersecurity events and partner activities3+ years of engineering and pre-sales experience on security products or network products~ Good understanding of typical customers networks~ Strong understanding of routing protocols, L2/L3 switches, VPN, LAN, WLAN, IPS, NGFW, Anti Virus, IPSEC, SSL, Radius, PKI, IKE, Virtualization, and cloud.~ Hands-on experience with security devices and solutions such as NGFW/WAF/IPS/SD-WAN/Mail Security Gateways/ADC/XDR~ Effective oral and written communication skills in English~ Bachelor's degree or equivalent experience

  • Pre-sales/tac enginner

    hace 5 días

    Chihuahua City, México Hillstone Networks A tiempo completo

    Title: TAC engineerWe are looking for both Pre-sales Engineer and Tac EnginnerResponsibilities:Responsible for the customer service experience with Hillstone.As 1st line TAC engineer, answer the hotlines and service requests from partners and customers.Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure...

  • Pre-sales/Tac Enginner

    hace 2 semanas

    Mexico City Hillstone Networks A tiempo completo

    Title: TAC engineer We are looking for both Pre-sales Engineer and Tac Enginner Responsibilities: Responsible for the customer service experience with Hillstone. As 1st line TAC engineer, answer the hotlines and service requests from partners and customers. Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to...

  • Pre-sales/Tac Enginner

    hace 2 semanas

    Mexico City Hillstone Networks A tiempo completo

    Title: TAC engineer We are looking for both Pre-sales Engineer and Tac Enginner Responsibilities: Responsible for the customer service experience with Hillstone. As 1st line TAC engineer, answer the hotlines and service requests from partners and customers. Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to...

  • Pre-sales/Tac Enginner

    hace 2 semanas

    Mexico City Hillstone Networks A tiempo completo

    Title: TAC engineer We are looking for both Pre-sales Engineer and Tac Enginner Responsibilities: 1. Responsible for the customer service experience with Hillstone. 2. As 1st line TAC engineer, answer the hotlines and service requests from partners and customers. 3. Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line...

  • Pre-sales/Tac Enginner

    hace 2 semanas

    Mexico City Hillstone Networks A tiempo completo

    Title: TAC engineerWe are looking for both Pre-sales Engineer and Tac EnginnerResponsibilities:Responsible for the customer service experience with Hillstone.As 1st line TAC engineer, answer the hotlines and service requests from partners and customers.Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure...

  • Pre-sales/Tac Enginner

    hace 2 semanas

    Mexico City Hillstone Networks A tiempo completo

    Title: TAC engineerWe are looking for both Pre-sales Engineer and Tac EnginnerResponsibilities:Responsible for the customer service experience with Hillstone.As 1st line TAC engineer, answer the hotlines and service requests from partners and customers.Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure...

  • Pre-sales/Tac Enginner

    hace 2 semanas

    Mexico City Hillstone Networks A tiempo completo

    Title: TAC engineerWe are looking for both Pre-sales Engineer and Tac EnginnerResponsibilities:Responsible for the customer service experience with Hillstone.As 1st line TAC engineer, answer the hotlines and service requests from partners and customers.Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure...

  • Pre-sales/Tac Enginner

    hace 2 semanas

    Mexico City Hillstone Networks A tiempo completo

    Title: TAC engineerWe are looking for both Pre-sales Engineer and Tac EnginnerResponsibilities:Responsible for the customer service experience with Hillstone.As 1st line TAC engineer, answer the hotlines and service requests from partners and customers.Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure...

  • Pre-sales/tac enginner

    hace 5 días

    Mexico City Hillstone Networks A tiempo completo

    Title: TAC engineerWe are looking for both Pre-sales Engineer and Tac EnginnerResponsibilities:Responsible for the customer service experience with Hillstone.As 1st line TAC engineer, answer the hotlines and service requests from partners and customers.Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure...

  • Pre-sales/Tac Enginner

    hace 5 días

    Mexico City Hillstone Networks A tiempo completo

    Title: TAC engineerWe are looking for both Pre-sales Engineer and Tac EnginnerResponsibilities:Responsible for the customer service experience with Hillstone.As 1st line TAC engineer, answer the hotlines and service requests from partners and customers.Own, troubleshoot, and solve customer service requests in collaboration with the 2nd line team, to ensure...