ServiceNow

hace 1 semana


Mexico City Pyramid Consulting, Inc A tiempo completo

This is a Senior ServiceNow Developer / Technical Lead–type role, focused on Client-side and platform development.1 Depending on the team, it can be aligned to:AI Experiences (Virtual Agent / Now Assist / GenAI) ORITX / Technology workflows (ITSM, ITAM, SPM, Change, etc.)It is not a functional/admin-only role — it is hands-on development.2. Experience expectation6–10 years total experience in software or platform development5+ years of hands-on ServiceNow "Client" developmentFor mid-level roles: 5–7 yearsFor Tech Leads: closer to 8–10 years, with design + mentoring responsibility They want someone who can design, build, debug, and lead solutions, not just configure.3. Core technical skills (Must-have)These are non-negotiable:ServiceNow / Client-side developmentJavaScript (strong fundamentals)Client ScriptsGlide scriptingScript IncludesScheduled Jobs This means deep understanding of how ServiceNow works under the hood, both client-side and server-side.4. Backend & integration skillsThey expect you to:Design backend APIsWork with data models and structuresBuild and support integrations for content delivery and searchUse REST / SOAP integrations This points to enterprise-level implementations, not small enhancements.5. Troubleshooting & platform ownershipYou should be able to:Debug issues across end-to-end content pipelinesIdentify root causes across multiple componentsDo platform-level troubleshooting, not just fix scripts This is a senior responsibility.6. Ways of workingComfortable in Agile / ScrumUsed to working with distributed / global teams Communication and collaboration matter.7. Specialization tracks (important)The JD splits into two possible focus areas:A. AI Experiences TrackMust HaveStrong ServiceNow Client development fundamentalsNice to HaveVirtual AgentNow AssistAny AI / GenAI exposure AI knowledge is a bonus, but ServiceNow dev skills are mandatory.B. ITX / Technology Workflows TrackMust HaveStrong ServiceNow Client development fundamentalsNice to HaveITAMSPMITSM Change Management Domain knowledge helps, but again, development skills come first.8. Additional "good to have" platform skillsThese strengthen the profile but are not mandatory:Service PortalUI BuilderREST / SOAP integrationsAdvanced scriptingPlatform-specific troubleshooting



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