IT Specialist

Eaton's Corporate Sector division is currently seeking a IT Specialist - Sr Developer & designer (ServiceNow).
The Specialist - IT Senior Developer for the ServiceNow team will drive and support design, DevOps, technical strategy, and delivery of solutions for strategically aligned projects, applying best practices and pattern standards as a ServiceNow SME. Responsibilities include leading technical activities across complex business sectors, designing secure and scalable architectures, and translating functional needs into actionable results aligned with customer expectations and IT governance. The candidate must demonstrate strong IT process knowledge, technical acumen, and business insight, with proven ability to simplify complex technical solutions. Experience with Generative and Agentic AI is essential to enhance automation, decision‐making, and intelligent service delivery within the ServiceNow ecosystem.
Partnering across technical teams including Platform, FAs, and support teams to deliver business results and value through projects.
Provide solution expertise and architecture guidance for ServiceNow applications across all sectors.
This candidate responsible for defining the DevOps workflow and Agile for ServiceNow applications and improve efficiency and proficiency of team.
Collaborate with the customer and architect to establish processes and advancing ServiceNow capability/usability centered on delivering solutions that balance strategic and customer driven needs.
Regularly communicates and reinforces status, prioritization and timing back to project, program and organizational leaders of critical success measures, issues, and mitigation strategies.
Responsible for process, standards, governance and performance of technical environments.
Responsible for process, standards, governance and performance of the shared structures and technical environments.
Ability to drive projects with broad scope of deployment, including sector and/or region.
Architect, design and lead solutions for global processes for various functional organizations.
Out of the box thinking, to identify and work around process design.
Collaborate with business and development teams to drive robust testing methodologies.
Work within operational and performance metrics to drive continuous improvement.
Bachelors degree in a technical discipline such as B.8+ years' experience in design, development, implementation and administration of ServiceNow application development.
Must have knowledge in ServiceNow ITSM, Asset (HAM/SAM), Core Platform, Discovery, HRSD, SPM, CSDM, CMDB, ServiceNow scripting (Glide), ITIL, MID Servers; Additionally REST APIs, Oracle/SQL, Apigee, Agile/Scrum.
Strong programming and scripting experience with JDK, JSP, HTML, JavaScript.
Experience in process consulting, problem definition, and design/detailing of processes.
Exposure and experience implementing ServiceNow upgrade projects.
Preferred if basic knowledge of SQL.
Lead technical solution design based on engineering and business requirements related to ServiceNow.
Hands‐on with ServiceNow Generative AI stack: Sensitive Data Handler) and EVAM configuration; ability to ground outputs in KB/CSDM/CMDB data and enforce data minimization.
Experience configuring/extending Virtual Agent with GenAI (conversational catalog items, summarization, action recommendations) and retrieval‐augmented patterns over knowledge articles and records.
Agentic AI: design, orchestrate, and govern ServiceNow agents (OOTB and custom) for use cases like incident trend analysis, problem investigation, and next‐best‐action; AI governance and risk: register AI assets, route approvals, and manage controls in AI Governance/Control Tower; Test automation with ATF (including GenAI‐assisted test generation); define A/B tests and success metrics for AI features (quality, deflection, MTTR, adoption).
Azure OpenAI), securing secrets/proxies, and aligning with enterprise guardrails.
ensure change control and observability.
ITIL Service Lifecycle: Service Design.
ITIL Service Lifecycle: All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.