Business Analyst Lead- remote

Lead Business Analyst
Performance Management, Operational Analytics & Process Improvement
Schedule: Monday–Friday, 9:00 AM–6:00 PM Pacific Time
Employment Type: Full-Time Independent Contractor
Legal Management Group is seeking an experienced Lead Business Analyst to strengthen performance management, operational efficiency, and data-informed decision-making across the organization.
This is not a traditional reporting-only analyst position. You will combine advanced business analysis with operational leadership, people management, process improvement, and project execution. You will lead and evaluate team members while partnering closely with the Operations Coordinator and departmental stakeholders to uncover performance gaps, establish accountability, and implement strategies that produce measurable improvements.
Your work will directly influence productivity, quality, workflow efficiency, employee performance, and leadership decision-making.
Rapid growth requires clear performance standards, reliable reporting, and leaders who can translate operational data into action.
As our Lead Business Analyst, you will design the systems used to measure departmental success, investigate the causes behind performance trends, and guide teams through meaningful operational improvements. You will help leadership move beyond surface-level metrics by connecting data with business context and turning findings into executable strategies.
Performance bonus opportunities
Professional development and ongoing training
Direct exposure to senior leadership and cross-functional initiatives
Collaborative, performance-driven work environment
Modern office in Guadalajara
Team Leadership and Performance Coaching
Establish clear performance expectations, accountability standards, and measurable objectives.
Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
Partner with the Operations Coordinator to identify performance gaps and develop targeted improvement plans.
Align reporting requirements and performance data with operational priorities.
Build a culture of accountability, continuous improvement, and high performance.
Performance Management and Business Reporting
Design, implement, and maintain departmental KPIs, OKRs, scorecards, and performance-tracking systems.
Build and manage dashboards and reporting tools using Google Sheets, Excel, Power BI, Tableau, or Looker Studio.
Analyze operational data to identify trends, risks, bottlenecks, and improvement opportunities.
Prepare and present recurring performance reports, business insights, and strategic recommendations to senior leadership.
Conduct time-and-motion studies, root-cause analyses, and operational performance assessments.
Establish clear reporting definitions, data requirements, and performance measurement standards.
Develop and implement strategies that improve departmental productivity, quality, and efficiency.
Map, document, evaluate, and redesign business processes using Lucidchart or comparable tools.
Build scalable processes that support organizational growth without compromising quality.
Use Agile practices to manage improvement initiatives and adapt execution based on business needs.
Project and Stakeholder Management
Lead end-to-end operational improvement projects from discovery and planning through implementation and evaluation.
Define project objectives, requirements, milestones, responsibilities, and performance measures.
Maintain accountability for project timelines, execution quality, and measurable results.
Five or more years of experience in operations, frontline operations, or another performance-driven service environment.
Five or more years of advanced experience using Google Sheets and/or Microsoft Excel for reporting and data analysis.
Two or more years of experience reporting to and presenting recommendations to senior management.
Two or more years of hands‐on experience with Power BI, Tableau, Looker Studio, or comparable data-visualization platforms.
Two or more years of project management experience.
Two or more years of experience mapping and improving business processes using Lucidchart or a comparable platform.
Strong practical knowledge of KPIs, OKRs, performance scorecards, and departmental performance management.
Professional proficiency in English and Spanish.
Availability to work on‐site in Guadalajara, Monday through Friday, during Pacific Time business hours.
Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, Analytics, or a related field.
Working knowledge of Lean and Agile methodologies.
Background in industrial engineering, operational excellence, or continuous improvement.
Experience creating reporting structures or performance-management systems from the ground up.
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