Delivery manager

Portcities is seeking a driven and hands-on Delivery Manager—consulting to lead our Mexico consulting team. This role is pivotal to ensuring high-quality project delivery in line with our methodology, maximizing consulting income, and maintaining a professional and performance-driven environment. You will be responsible for team performance, project execution, and customer satisfaction, directly impacting the business's profit & loss.Job DescriptionDrive Consulting IncomeMonitor and improve the team's invoiceability.Be involved and accountable for the consulting income:Ensure the team is invoiceable and find projects if this is not the case. Fight and defend the invoiceability of your team.Support the sales team in closing deals by providing delivery insights and building confidence in our execution.Identify and negotiate change requests to minimize credit notes and maximize revenue.Forecast consulting income accurately and track deviation from the plan. Take timely corrective action if a deviation occurs.Ensure proper resource booking and project allocation to optimize team utilization.Ensure strict control of project scope and deliverables.Customer SatisfactionGuide the team to better manage client relationships through clear communication, transparency about risks, and delivery of high-ROI solutions.Create a sense of urgency and responsibility within the team to foster proactivity and responsiveness.Personally handle escalation when team leaders or consultants are unable to resolve issues independently.Be actively involved in critical negotiations (protect customer relationships and Portcities)Team DevelopmentLead and mentor the consulting team to ensure performance and development.Oversee coaching and implement performance management processes in line with company expectations.Professionalism & CultureEnsure compliance with internal policies (e.g., timesheets, WFO/WFH, work schedules).Promote a culture of accountability, discipline, and alignment with Portcities' operational standards.Lead by example in the office, close to your team members, to cultivate a professional and productive work environment. Enforce standards in work ethics, attire, communication, and proper use of company resources.Office & Meeting LeadersOrganize & co-lead Mexico's internal management meetings, ensuring follow-through on action plans and alignment with broader company goals. Foster a culture of initiative and collaboration.RequirementsBachelor's degree in Information System/Computer Science/Business/Accounting/Management. A master's degree in business management is an advantage.Minimum of 2 years of relevant experience in ERP implementation.Good communication, presentation, and writing skills in English.Strong knowledge of Odoo ERP system, including configuration and customization.Proven experience as an Odoo Consultant or similar role.Odoo certification(s) or equivalent industry certificationsKnowledge of other ERP systems and business applications.Language Skills : Native/Fluent in Spanish is required, while proficiency in English is preferred.Work Authorization Requirement: Candidates must have valid work authorization in Mexico to be considered for this position.What We Offer: A Package and PerksWe offer a competitive package that directly rewards your contribution to our growth and profitability.Base Salary: MXN 40,000 to MXN 65,000 gross per year, depending on your profile.Performance bonus: MXN 80,000 to MXN 180,000 per year.Paid Leave: 20 days of annual leave starting from the first year of employment.Opportunity to work within an inclusive, international, and multicultural team.Comprehensive international medical insurance coverage.Ongoing training and professional development programs.Clear opportunities for professional growth and career advancement.Access to gym facilities to support employee well-being.Hybrid work model, combining office-based and home-office work.Pet-friendly workplace environment.A professional, collaborative, and supportive working environment.