Solutions Engineer Backend

POWER A WORLD OF TRUST

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.

Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We're in the process of rapidly scaling our diverse global team and we're looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up About Incode Incode is a Series B unicorn ($2.1B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic QuadrantTM for Identity Verification, we're scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You'll Make We are seeking a Post-Sales Solutions Engineer with a strong background in backend architecture and cloud-native infrastructure to support enterprise customers in successfully implementing our platform. This is a cross-area role that bridges Sales, Customer Success, Product, and Engineering, ensuring that our customers integrate our services seamlessly and effectively within their existing systems and business goals. You'll serve as the technical advisor and implementation architect, collaborating directly with customer teams—from backend engineers to executives—to tailor deployment strategies, resolve complex integration challenges, and ensure adoption best practices.

What You'll Own & Drive Customer Onboarding & Integration

Lead the post-sales technical onboarding process, guiding enterprise customers through architecture reviews, API integrations, and deployment alignment.

Assess customer environments (cloud, on-prem, hybrid) and advise on best practices for implementing our platform.

Technical Project Ownership

Serve as the primary technical point of contact for customer engineering teams throughout the post-sales lifecycle.

Translate product capabilities into actionable implementation plans that align with the customer's tech stack and business use cases.

Design and validate integration patterns, architecture diagrams, and deployment flows.

Cross-Team Collaboration

Act as a strategic conduit between Pre-Sales, Customer Success, Engineering, and Product, ensuring feedback loops are efficient and solutions are scalable.

Collaborate with Product Managers and internal engineers to resolve customer requests and surface implementation blockers.

Evangelism & Enablement

Conduct technical workshops, solution validation sessions, and integration health checks with customer teams.

Develop implementation playbooks and reusable reference architectures for common customer patterns.

The Qualities That Set You Apart

Excellent Communicator –
Excellent verbal and written communication; able to interface effectively with technical and non-technical stakeholders.

High Empathy –
Ability to balance customer advocacy with product capabilities and navigate competing priorities.

Comfortable with Ambiguity –
Thrives navigating rapidly shifting priorities and complex, undefined problems.

Strong Visual Thinker –
Strong diagramming, documentation, and solution storytelling abilities (e.g. Lucidchart, Miro, Draw.io).

Your Background Architecture & Systems Integration

Strong understanding of distributed systems, microservices, and integration patterns (e.g. webhooks, event-driven, REST/gRPC).

Cloud infrastructure architecture (AWS-focused, but familiar with GCP/Azure basics).

Container orchestration with Docker & Kubernetes.

Security & Networking

Secure API access, JWT/OAuth2, TLS/SSL principles.

Symmetric and asymmetric encryption algorithms and key management.

End-to-end encryption, VPN and SSH-based connections.

Backend Engineering

Strong familiarity with Java and Spring ecosystem.

API design and consumption best practices (OpenAPI, rate limiting, pagination).

Proficiency with Linux environments and cloud-native observability tools (Grafana, Prometheus).

Frontend Knowledge

While you will not be coding a full-stack application, it's good to understand how frontend technologies work: state management, local storage, CSP Headers.

Preferred Experience & Bonus Skills

Experience working with enterp