Empleos actuales relacionados con Real time analyst - Chihuahua City - Plata Card

  • Real Time Analyst

    hace 2 semanas

    Mexico City Plata Card A tiempo completo

    At Plata , we’re building a high-tech financial platform that’s transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience. Our flagship product, Plata Card , offers up to 5% real cashback , up to 60 days to pay , and full...

  • Real Time Analyst

    hace 2 semanas

    Mexico City Plata Card A tiempo completo

    At Plata, we’re building a high-tech financial platform that’s transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience. Our flagship product, Plata Card, offers up to 5% real cashback, up to 60 days to pay, and full...

  • Real Time Analyst

    hace 2 semanas

    Mexico City Plata Card A tiempo completo

    At Plata, we're building a high-tech financial platform that's transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience. Our flagship product, Plata Card, offers up to 5% real cashback, up to 60 days to pay, and full control...

  • Real Time Analyst

    hace 2 semanas

    Mexico City Plata Card A tiempo completo

    At Plata , we’re building a high-tech financial platform that’s transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience. Our flagship product, Plata Card , offers up to 5% real cashback , up to 60 days to pay , and full...

  • Real Time Analyst

    hace 2 semanas

    Mexico City Plata Card A tiempo completo

    At Plata, we’re building a high-tech financial platform that’s transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience.Our flagship product, Plata Card, offers up to 5% real cashback, up to 60 days to pay, and full control...

  • Real Time Analyst

    hace 2 semanas

    Mexico City Plata Card A tiempo completo

    At Plata, we’re building a high-tech financial platform that’s transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience.Our flagship product, Plata Card, offers up to 5% real cashback, up to 60 days to pay, and full control...

  • Real Time Analyst

    hace 2 semanas

    Mexico City Plata Card A tiempo completo

    At Plata, we’re building a high-tech financial platform that’s transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience.Our flagship product, Plata Card, offers up to 5% real cashback, up to 60 days to pay, and full control...

  • Real Time Analyst

    hace 2 semanas

    Mexico City Plata Card A tiempo completo

    At Plata , we're building a high-tech financial platform that's transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience. Our flagship product, Plata Card , offers up to 5% real cashback , up to 60 days to pay , and...

  • Real Time Analyst

    hace 2 semanas

    Mexico City Plata Card A tiempo completo

    At Plata, we're building a high-tech financial platform that's transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience.Our flagship product, Plata Card, offers up to 5% real cashback, up to 60 days to pay, and full...

  • Real Time Analyst

    hace 4 días

    Mexico City Novartis México A tiempo completo

    Summary The Real Time Analyst plays an essential role within the PSC contact center operations, focusing on monitoring and analyzing real-time contact volumes and staffing levels to ensure customer service targets are consistently met. This position involves a keen eye for detail and a strong ability to interpret data to make informed decisions. The Real...

Real time analyst

hace 2 semanas

Chihuahua City, México Plata Card A tiempo completo

AtPlata, we're building a high-tech financial platform that's transforming how people in Mexico interact with money. Through a simple, secure, and inclusive ecosystem, we provide access to premium financial products and outstanding customer experience.Our flagship product,Plata Card, offers up to5% real cashback, up to60 days to pay, and full control through our secure mobile app.Your impact as a Real Time AnalystThis isnot just a monitoring role.We're looking for a proactive and analytical RTA who enjoysreal-time decision-makingand plays astrategic rolein keeping our Customer Care operation running smoothly.What you'll doAssign interactions in real time (calls, chats, emails) to ensure optimal coverage and minimize idle time.Monitor SLA, AHT, response times, and workload across queues, agents, and teams.Analyze contact patterns (hourly/daily peaks) and adjust routing and capacity accordingly.Create and share performance reports related to Customer Care KPIs (occupancy, service levels, response times).Provide real-time operational support for incidents and tickets alongside Workforce and CORE teams.Communicate proactively with Operations during volume changes, spikes, or incidents to ensure service continuity.What we're looking for3+ years of experience in a contact center environment (CRM, Avaya, IEX, NICE, In Contact, or similar).2+ years in Workforce Management roles (Real Time Analyst / Intraday Analyst).Advanced Excel skills (must-have).Experience working in remote or hybrid environments.Strong communication and stakeholder management skills.Advanced English proficiency – required(you'll collaborate with international teams).Analytical mindset, ownership, and ability to make decisions with limited information.What we offerCompetitive base salaryReal growth opportunities in a fast-scaling fintechHands-on involvement in process design and continuous improvementMajor Medical InsuranceLife InsuranceLegal benefitsCollaborative, dynamic, and high-impact environment