Product analyst

Your JobKoch Technology is seeking a Product Analyst to be a part of a larger product team who partners closely with Koch businesses to deliver on a roadmap that transforms enterprise service management (ESM) work processes. The vision of Koch Technology is to advance and enable the achievement of Koch business outcomes as strategic technology partners, and Koch Technology product teams create value by solving business problems and optimizing technology investments.Our TeamYou will join the Global Enterprise Service Management capability, a team dedicated to enabling Koch businesses through transformation and innovation. Our platform enables key lifecycle capabilities, including IT Service and Operations Management, Application and Service Portfolio Management, HR Service Delivery, Legal Service Delivery, AI and Consumer Experience. We are a collaborative and forward-thinking team committed to delivering scalable solutions that drive measurable business value.What You Will DoExecute against a prioritized backlog to deliver the highest value initiatives that are aligned with business objectivesEffectively capture business requirements and user stories to be leveraged by the Product Team to deliver business outcomesto automate and transform work processes at scale utilizing AI and other technologiesCollaborate with IT teams (product management, software engineering, architecture, and support) and business partners to implement product improvements that drive business outcomesCommunicate effectively to business partners and IT teams on status, risks and roadblocks, and aid team members in overcoming obstaclesEnsure the quality of product releases and deliverables through execution of risk mitigation strategies, including test automation scripts, creation and execution of test cases, and regression testingCoordinate with business partners to conduct user acceptance testingLeverage data to inform strategy and showcase value storiesWho You Are (Basic Qualifications)3+ years' experience supporting or managing enterprise applications, preferably within the Service Now platform (ITSM or similar modules)Proven experience with Application Portfolio Management (APM), Configuration Management Databases (CMDBs), and service mapping, preferably within the Service Now platformHigh sense of ownership and accountability for product deliverables and business outcomesProven ability to analyze data and process gaps and recommend alternatives to improveExcellent organizational and communication skillsDemonstrated ability to prioritize and manage multiple streams of workExperience working in a global, cross-functional, and Agile team environment.What Will Put You AheadExperience with the Common Services Data Model (CSDM) in Service NowExperience driving improvement through automation and process optimizationExperience in project and resource management and coordinating the work of a larger teamExperience with XML, API integrations, and similar technologiesExperience partnering with business stakeholders to solve business problems with technologyExperience working within Service Now Agile and Dev Ops methodologies, processes, and tools