Data Center Operations Manager, DCC Communities

Data Center Operations Manager, DCC Communities
AWS is looking for technology managers with experience in people management, technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‐call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Ability to travel to or commute between data center locations as needed
Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel or commute to active data center sites as required by business needs.
The successful candidate will be operationally responsible for a Data Center. Prioritize and assign trouble tickets to data center technicians and operators
Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
Recruit and train data technicians to ensure appropriate staffing levels
Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
Fast learn or act as the subject matter expert across all aspects in data center operations
Manage and improve the workflows and through-put for data centers operations
Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
AWS values diverse experiences. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Here at AWS, it's in our nature to learn and be curious. We're continuously raising our performance bar as we strive to become Earth's Best Employer. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
~2+ years of people management experience
~2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Computer Science, Networking Engineering)
~ Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
~ Experience in capacity planning, operations planning, business analysis or similar
~ Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
~ Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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