Workforce Analyst
hace 5 horas
The role of the Scheduler is to focus on ensuring excellence of service quality across medical, operational and security assistance services delivered through our Regional Assistance Centers to enable the highest possible outcome in all cases. This role ensures the careful and deliberate coordination of personnel scheduling 24 hours 365 days a year across the medical, operations and security functions across the Mexico City, Philadelphia, Singapore Follow-the-Sun, and remote work locations.KEY PERFORMANCE INDICATORSSchedule staffing at optimal levelsAttendance Occurrence Management on targetSchedule release on time (preferably two or three months in advance), and compliant with the Business RulesTimecards reviewed and completed within the scheduled deadlineTime off requests reviewed and responded to staff in a timely fashionReporting accurate and timelyProcess improvements identified and actions on targetCorrective actions implemented on timeTimely and professional responsiveness to staff requests for leave, work-from-home, shift change, and other accommodationsRequired Work ExperienceExperience in understanding staff proficiency levels and mapping the proficiency to assistance business requirements.Experience in schedule planning.Experience in schedule analytics and customer feedback analytics.Experience with process control checks and inspections required.Experience in Quality Assurance.Advanced Excel skills preferred.1 – 2 years of Workforce Management / Rostering experience advantageous.1 – 2 years of people management experience advantageous.Required QualificationsBachelor's degree or relevant work experience.Excellent written and spoken English.
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Strategic Workforce Capacity Analyst
hace 2 semanas
Mexico City Citi A tiempo completoUna empresa financiera líder en México busca un analista intermedio de capacidad de workforce capaz de realizar análisis complejos y presentar recomendaciones estratégicas. Se requiere más de 3 años de experiencia en gestión de workforce, habilidades analíticas y un dominio avanzado en Excel y Python. Este rol ofrece una oportunidad de influir en las...
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Banamex - Workforce Cap Intermed Analyst
hace 2 semanas
Mexico City Citigroup Inc. A tiempo completoThe Workforce Cap Intermed Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in‑depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
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Banamex - Workforce Cap Intermed Analyst
hace 2 semanas
Mexico City Citigroup Inc. A tiempo completoThe Workforce Cap Intermed Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in‑depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
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Workforce Scheduling
hace 5 días
Mexico Location - Guadalajara, JA Resortcom Group A tiempo completoDescriptionThe Workforce Scheduling & Adherence Analyst is responsible for managing agent schedules, ensuring compliance with adherence, and attendance standards across multiple teams, including Las Vegas (LAS) and Guadalajara (GDL). This role is critical in balancing staffing levels with forecasted demand while actively tracking agent compliance using...
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Banamex - Workforce Cap Intermed Analyst
hace 2 semanas
Mexico City Citi A tiempo completoThe Workforce Cap Intermed Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
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Banamex - Workforce Cap Intermed Analyst
hace 2 semanas
Mexico City Citi A tiempo completoThe Workforce Cap Intermed Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...
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Workforce Analyst
hace 5 horas
Mexico City International SOS A tiempo completoThe role of the Scheduler is to focus on ensuring excellence of service quality across medical, operational and security assistance services delivered through our Regional Assistance Centers to enable the highest possible outcome in all cases. This role ensures the careful and deliberate coordination of personnel scheduling 24 hours 365 days a year across...
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Financial Analyst
hace 2 semanas
Mexico City Remoto Workforce A tiempo completoFinancial Analyst & Accounting Manager (U.S. Tax & Compliance)Remote – MexicoFull-time | PermanentCompensation Range:Payroll:40K–48K MXN/monthDirect Contractor:48K–59K MXN/month(Final offer based on experience, technical proficiency, and interview performance.)About the RoleWe are looking for a highly skilledFinance & Accounting Managerto lead...
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Financial analyst
hace 7 días
Mexico City Remoto Workforce A tiempo completoFinancial Analyst & Accounting Manager (U. S. Tax & Compliance)Remote – MexicoFull-time | PermanentCompensation Range:Payroll:40 K–48 K MXN/monthDirect Contractor:48 K–59 K MXN/month(Final offer based on experience, technical proficiency, and interview performance.)About the RoleWe are looking for a highly skilledFinance & Accounting Managerto lead...
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Financial Analyst
hace 7 días
Mexico City Remoto Workforce A tiempo completoFinancial Analyst & Accounting Manager (U.S. Tax & Compliance)Remote – MexicoFull-time | PermanentCompensation Range:Payroll: 40K–48K MXN/monthDirect Contractor: 48K–59K MXN/month(Final offer based on experience, technical proficiency, and interview performance.)About the RoleWe are looking for a highly skilled Finance & Accounting Manager to lead...
