Site Operations Engineer

Hace 4 días

Chihuahua City, Chihuahua, México TransUnion Jornada completa

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The Reliability Engineering team ensures the stability, availability, and performance of Buró de Crédito's mission-critical platforms and services. Through observability, automation, and incident management practices, the team drives operational excellence and continuous improvement. Working closely with Infrastructure, Development, Database, and Security teams, they help maintain resilient systems that support critical business operations. This job is assigned as On‐Site Essential and requires in‐person work at an assigned TU office location as a condition of employment.
Ensure the reliability, stability, and availability of mission‐critical services through Site Reliability Engineering (SRE) best practices.
Monitor critical systems proactively and respond to operational incidents to minimize service disruption and business impact.
Lead major incident response activities, coordinating recovery efforts and stakeholder communication during service outages.
Define, monitor, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.
Automate operational processes and reduce manual effort (toil) through scripting, infrastructure automation, and platform engineering practices.
Support and troubleshoot distributed environments including Apache Cassandra, Kafka, Kubernetes, relational databases, and NoSQL platforms.
Collaborate with development and infrastructure teams to improve deployment reliability, operational readiness, and platform performance.
Bachelor's degree in Computer Science, Systems Engineering, Telecommunications Engineering, or a related technical discipline, providing the foundation required to manage complex distributed environments.
Proven experience in Site Reliability Engineering (SRE), Production Operations, Platform Engineering, Infrastructure Engineering, or Reliability‐focused roles.
Experience managing major incidents, root cause analysis processes, service restoration activities, and operational excellence initiatives.
Understanding of reliability frameworks including SLOs, SLIs, error budgets, continuous improvement, and service management best practices.
#LI-GL1,#LI-Hybrid
We strive to build an environment where our associates are in the driver's seat of their professional development— while having access to help along the way. Be a part of our Workforce for Good – you'll work with great people, pioneering products and cutting‐edge technology.
TransUnion Job Title Sr Engineer, Infrastructure Engineering and Provisioning
View TransUnion's Job Applicant Privacy Notice TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics.

Site Operations Engineer

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