Collections Specialist

Description Collections Specialist

Accounts Receivable | Payment Recovery | Outbound Collections | Remote Position Type:

Full-Time, Remote Working Hours:

U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a results-driven

Collections Specialist

to take ownership of past-due accounts and drive consistent payment recovery. This is a high-volume, outbound collections role where you'll engage customers, resolve outstanding balances, and help maintain healthy cash flow through persistent follow-up and professional communication. You'll be responsible for managing overdue accounts from initial outreach through payment resolution while maintaining accurate documentation and delivering an excellent customer experience. If you're confident on the phone, resilient in challenging conversations, and motivated by achieving measurable results, this role is an excellent opportunity.

What You'll Own

Collections & Payment Recovery

Make

100+ outbound calls daily

to customers with overdue accounts. Follow up consistently through phone calls and email until payment is received or resolved. Navigate gatekeepers to reach decision-makers responsible for payments. Handle objections professionally and negotiate payment commitments. Maintain strong follow-up discipline to reduce outstanding receivables. Help protect company cash flow through timely collections.

Billing Issues & Account Resolution

Investigate billing discrepancies and customer concerns. Identify root causes of delayed payments. Coordinate with internal departments to resolve issues impacting collections. Ensure customers receive timely updates throughout the resolution process. Escalate complex issues when necessary.

CRM Management & Documentation

Maintain accurate records of all customer interactions within Salesforce or similar CRM platforms. Document payment commitments, follow-up activities, and account status updates. Track outstanding accounts and ensure no follow-up opportunities are missed. Maintain organized and audit-ready collection records.

Customer Communication

Communicate professionally and confidently with customers regarding overdue balances. Provide updates on payment status and issue resolution. Balance persistence with professionalism during difficult conversations. Build positive customer relationships while achieving collection objectives.

Reporting & Process Improvement

Identify recurring issues affecting payment recovery. Share recommendations to improve collections processes and recovery rates. Maintain consistent reporting on collection activity and account status. Support continuous improvement initiatives within the collections process.

Requirements

Must-Have Qualifications

Experience

Proven experience in: Collections Accounts Receivable High-volume outbound calling Payment recovery Comfortable making

100+ outbound calls per day . Experience managing multiple overdue accounts simultaneously. Technical Skills

Experience using CRM platforms such as Salesforce or similar systems. Strong objection-handling and negotiation skills. Excellent verbal and written English communication skills. High attention to detail and documentation accuracy. Strong organizational and time management abilities. Ability to work independently in a remote environment.

Nice-to-Have

Experience collecting commercial or B2B accounts. Background in financial services, accounting, or customer billing. Experience working with U.S.-based customers. Familiarity with ERP, accounting, or billing systems.

What Makes You a Strong Fit

Persistent and committed to following up until resolution. Confident handling difficult conversations professionally. Thrives in a high-volume, target-driven environment. Strong ownership mentality and accountability. Excellent communicator with strong negotiation skills. Organized and disciplined with follow-up activities.

What a Typical Day Looks Like

Review overdue accounts and prioritize daily collection activities. Make outbound calls and send follow-up emails to customers. Negotiate payment commitments and resolve billing concerns. Coordinate internally to address payment-related issues. Update CRM records with detailed notes and next steps. Monitor payment commitments and continue follow-up activities. Prepare daily collection updates and performance reports. In short:

You are responsible for recovering outstanding payments, maintaining accurate account records, and helping protect company cash flow through proactive collections and professional customer communication.

Key Metrics for Success (KPIs)

Daily outbound call volume (100+ calls per day). Number of payments collected and accounts resolved. Follow-up consistency and response times. Accuracy of CRM documentation and account records. Reduction in outstan