Remote Account Manager

hace 1 día


Mexico City Club Feast A tiempo completo

Account Manager (Remote)Own client relationships in a scaled, venture-backed corporate catering companyAbout Club FeastClub Feast is a national corporate catering platform serving companies across major U.S. markets. We deliver reliable, high-quality meal programs at scale through strong restaurant partnerships and disciplined operations.We are backed by General Catalyst (Airbnb & Snapchat investors) and led by experienced operators from high-growth companies. Club Feast is built to scale with clear ownership, systems, and leadership access.About the RoleWe are hiring an Account Manager to join our core client experience and retention team.This is a fully remote role , supporting U.S. clients and working primarily during U.S. business hours . You will own client relationships end-to-end, ensuring satisfaction, retention, and account growth.You'll work directly with the COO, CEO and senior leadership , supporting strategic accounts and contributing to company-wide growth initiatives.This role is ideal for someone who wants real responsibility, leadership exposure, and a clear growth path in a scaled, venture-backed company.What You'll DoClient Relationship ManagementOwn and manage a portfolio of U.S.-based client accountsServe as the primary point of contact for clientsEnsure a consistently high-quality client experienceAccount Growth & RetentionCreate tailored food program proposalsUpsell new services, events, and expanded programsIdentify risks and opportunities before they impact retentionCross-Functional CollaborationPartner with Sales, Operations, and Restaurant teamsMaintain accurate account data in HubSpotShare client insights and feedback with leadershipWhat Success Looks Like (First 90 Days)Independently managing assigned client accountsBuilding trust with clients and internal teamsDriving retention and account expansionBecoming a trusted partner to leadershipWho You AreExcellent written and verbal English communicatorHighly organized and detail-orientedComfortable managing multiple accountsExperience in hospitality, concierge, or client services is a plusStrong Excel and CRM skills (HubSpot preferred)Why Join Club FeastWork closely with the CEO, COO and senior leadershipHigh ownership and accountabilityRemote-first, globally distributed teamClear growth path into senior or strategic account rolesJoin a well-funded company building a category-defining platform



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