SAP Analytics Cloud
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Company Description
About Chabez Tech Chabez Tech is a Data Engineering & AI Products company headquartered in Pennsylvania, focused on digitally transforming businesses and helping them achieve operational and customer excellence. We deliver scalable data solutions, advanced AI frameworks, and long-term platform implementation support. This position supports a
strategic internal platform initiative
to enhance our own digital analytics and reporting capabilities.
Job Description
SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst Location: Avenida Lomas Verdes 67, Lomas Verdes, 53120 Naucalpan de Juárez, Estado de México, Mexico Work Mode:
Onsite Contract Duration:
3 Months (Possible Extension) Shift:
Rotational Environment:
Regulated (GxP / SOX) Role Overview We are seeking an experienced
SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst
to provide
L1/L2 operational and production support
in a regulated enterprise environment. The role focuses on
incident management, platform stability, data refresh monitoring, access support, and user enablement , while ensuring
audit-ready documentation and compliance . Key Responsibilities Support & Operations Provide
L1/L2 support
for SAP Analytics Cloud and SAP Datasphere
Troubleshoot issues related to
data refresh, performance, access, models, and scheduling
Monitor
jobs, data loads, integrations, and platform health
Resolve connectivity issues with SAP and non-SAP data sources
Access & Security Support
user access, roles, and permissions
Assist with
authentication / access-related issues
Participate in
access reviews and compliance documentation
Analytics & User Enablement Support
SAC stories, dashboards, calculations, and data models
Assist business users with analytics and reporting requests
Ensure adherence to
modeling, performance, and visualization best practices
Documentation & Compliance Document
incidents, resolutions, and operational activities
Maintain
SOPs, runbooks, and knowledge base articles
Ensure compliance with
GxP / SOX requirements
Required Skills & Experience Hands-on experience with
SAP Analytics Cloud (SAC)
Strong experience with
SAP Datasphere
Experience providing
L1/L2 application support
Knowledge of SAP data sources ( S/4HANA, HANA, HANA Cloud, CDS )
Understanding of
data refresh, scheduling, and monitoring
Experience working in
enterprise and/or regulated environments
Strong documentation and communication skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
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