Digital Operations Specialist Lead

hace 2 días

Naucalpan, México Maxima Apparel A tiempo completo

Job Description – Digital Operations Specialist.Position SummaryThe Digital Operations Specialist supports and executes operational processes across e-commerce, dropship, Amazon 3P, and wholesale channels. This role manages order processing, inventory updates, fulfillment tasks, returns processing, EDI transmissions, and coordination with warehouse and customer service teams. The position requires strong attention to detail, organization, and the ability to handle multiple operational workflows with minimal supervision.Key ResponsibilitiesOrder ProcessingImport wholesale and marketing orders into the internal system.Issue Factory Purchase Orders (FPOs) and support production tracking.Record received finished-goods inventory after production.Assign Pick Tickets and coordinate with warehouse teams.Inventory ManagementUpload and maintain inventory levels across digital platforms.Identify and report discrepancies to ensure stock accuracy.Fulfillment & ShippingCreate shipping labels on carrier platforms.Upload tracking information and confirm order fulfillment.Returns ManagementProcess refunds in Shopify and Marketplaces platformsProcess returns in our ERP to restore inventory when applicable.Process Amazon and other marketplaces returns according to platform requirements.EDI Transmission (SPS Commerce)Submit ASN (Advance Shipping Notices).Submit Invoices for compliant account processing.Customer Service Support~ Create replacement or reshipment orders as requested by Customer Service.QualificationsIntermediate to advanced Excel skills (lookup functions, pivot tables, data organization).Intermediate to advances English level (reading, written and verbal communication).Experience in operational roles or digital commerce preferred.Strong attention to detail and ability to manage multiple tasks.Comfortable working with structured processes and digital tools.

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