Business Analyst Junior+

We're looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the postal deliveries — one of the methods of delivery products to our clients. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You'll work closely with product, analytics, and engineering to build scalable processes, improve efficiency. Challenges that await you:

Develop business and operational processes for the

Postal

direction.

Work deeply with the

partners :

we use several partners for postal deliveries

Design

interfaces and solutions within internal systems .

Participate in

team development

Work with the

backoffice system :

Design, document, and maintain

operational regulations, workflows, and standards .

Critically assess incoming requests, identify

root causes of problems , and challenge initial assumptions when necessary.

Own and manage the

business backlog : collect requests, structure them, prioritize, and plan delivery.

Write

clear and structured requirements

for development teams.

Define tasks, track progress, and

control delivery timelines .

Work with

product analysts

to define business and operational metrics, track performance, and measure the impact of changes.

Monitor and improve

key metrics

related to delivery efficiency, productivity, and quality.

Collaborate cross-functionally with

Product Managers, Engineers, Analysts, and Operations stakeholders .

What makes you a great fit:

Strong business mindset with hands-on experience in operational environments

Proven ability to work with business and product metrics, define KPIs, and use data for decision-making

Experience collaborating with product analysts and translating insights into actionable changes

Excellent communication skills — confident working with large operational teams and senior stakeholders

Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems

High level of structure and organization — comfortable managing complex processes and multiple streams of work

Experience in task decomposition, prioritization, and deadline control

Ability to write clear, structured requirements and work effectively with engineering teams

Strong stakeholder management and expectation-setting skills

English level B2 or higher

Your bonus skills:

Experience in

Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations

Experience working in

large operational organizations with significant frontline staff , such as:

delivery services

logistics or warehouses

couriers or drivers (marketplaces, fintech, e-commerce)

Experience or understanding of

people management, motivation systems, or operational leadership

Our ways of working:

Innovative Spirit:

A commitment to creativity and groundbreaking solutions

Honest Feedback:

valuing open, transparent communication

Supportive Team:

a strong, collaborative community

Celebrating Achievements:

recognizing our wins together

High-Tech Environment:

a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

Relocation support

to Mexico with assistance for the employee and their family

Flexible work

from one of our offices or remote

Healthcare Coverage

Education Budget:

Language lessons, professional training and certifications

Wellness Budget:

Mental health and fitness activity reimbursements

Vacation policy:

20 days of annual leave and paid sick leave