Bilingual Medical Receptionist

Description Job Title: Bilingual Medical Receptionist Position type:

Full-Time Work hours:

8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch) Work days:

Monday to Friday Salary:

$6 - $8 per hour, depending on experience Workplace:

Remote Preferred Candidate Location:

LATAM

Our client is seeking a highly organized and patient-focused

Bilingual Medical Receptionist

to support patient communication, scheduling, and front desk operations for a busy healthcare practice. This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly. As the primary point of contact, you will handle

inbound calls, appointment scheduling, and patient follow-ups, helping patients stay informed, prepared, and engaged throughout their care journey . A major focus of this role is reducing no-shows through proactive communication, including reminders, confirmations, and follow-ups. In addition to patient interaction, you will support key administrative functions such as

referrals, insurance verification, authorizations, and document management . Attention to detail is essential, especially when handling patient records and insurance-related processes. You will communicate regularly with patients via

phone, text, and email , providing clear and professional guidance in both English and Spanish. This role is ideal for someone who thrives in a fast-paced, high-call-volume environment and is confident in managing multiple responsibilities while maintaining a high level of professionalism and empathy. Scope of Work / Responsibilities

Patient Communication

Answer inbound calls and manage phone reception Call, text, and email patients for appointment reminders and updates Respond to inquiries regarding insurance, copays, and appointments Provide pre-appointment instructions (e.g., medication reminders) Scheduling & Coordination

Schedule, reschedule, and confirm appointments Manage new patient referrals and bookings Handle voicemail follow-ups and return calls Maintain organized scheduling workflows to reduce no-shows Insurance & Documentation

Process insurance e-fax referrals Manage authorizations and eligibility checks Organize and track patient-related documents Outbound Support

Make outbound calls for appointment confirmations and follow-ups Conduct courtesy reminder calls prior to appointments General Administrative Support

Assist with day-to-day administrative tasks Maintain accurate and organized records and workflows Top 3 Priorities

1. Handle Inbound Calls and Phone Reception

Serve as the first point of contact by providing professional, efficient, and patient-friendly communication. 2. Confirm Appointments and Reduce No-Shows

Proactively follow up with patients through calls, texts, and emails to ensure attendance and minimize schedule gaps. 3. Provide Administrative Support

Manage referrals, authorizations, scheduling, and documentation with accuracy and attention to detail.

Requirements Required Skills and Experience

Core Skills

Strong

phone etiquette

and professional communication skills Solid understanding of

medical terminology

(ophthalmology preferred) High attention to detail, especially for

insurance and documentation tasks Ability to

multitask in a fast-paced, high-volume environment Experience with

scheduling, patient coordination, and administrative workflows Familiarity with i nsurance processes, authorizations, and e-fax systems Technical Skills

Comfortable using

practice management systems and communication tools Ability to quickly learn systems such as

Medics Premier, Weave, or similar platforms Basic proficiency in

email, spreadsheets, and documentation tools Preferred Experience

Background in healthcare (Medical Assistant, Medical Receptionist, or similar role) Experience in

high-call-volume clinics or fast-paced environments Knowledge of

appointment scheduling and no-show reduction strategies Language Requirement

Bilingual in English and Spanish (required)

for effective patient communication Key Qualities

Patient-focused with empathy and professionalism Reliable and consistent in attendance and performance Organized and detail-oriented Proactive and solution-oriented Able to work independently with minimal supervision Calm and professional under pressure

Basic requirements

Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed)

Technical requirements

Device:

Reliable laptop or desktop computer. Internet:

High-spee