Customer Fund Operation Sr manager
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Company Overview
DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid
The team is responsible for customer funds operation of local digital bank. Work closely with HQ Customer Fund Management team, Finance team and Treasury team. Ensure the safety of customer fund by performing fund reconciliation in backoffice system and dealing with the finding difference. Responsible for liquidity management and cash planning for customer funds. Work closely with product and technical team to build up the automatic fund management platform system and achieve high efficient and safe fund management procedure. Lead the customer management team to perform daily customer fund operation, maintained daily operational systems and procedures. Lead the customer management team to perform daily payment channels transaction reconciliation, handle the abnormal payment transactions timely. Effectively reduce customer fund related complaints from customer service side.
Handle the customer service tickets relates to the customer fund issues. Ensure the high level in customer experience.
Enhance the customer fund management capability to provide customer with safer Fintech product and better customer using experience. Setup the internal SOP and SLA with customer fund management works.
Fluent in English (required)/ and Mandarin (preferred)
Years of Experience: 8 years' experience in fund management and treasury
Bachelor's/ Post Graduate Degree: Bachelor's Degree
Hard Skills: Good Microsoft Office skills: Excel (pivot table and formulas), Outlook, PowerPoint
Preferred Industries Experience: Fintech, bank, ecommerce
We are data-driven – We are strong believers in making informed decisions, that'm why we are data-driven. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.
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