Operations Supervisor
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Operations Supervisor (Mexico City)
Key Responsibilities
Import/Export Compliance
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Coordinate day-to-day import/export operations across all lanes (track and trace POs, resolve vendor documentation issues, and liaise with customs brokers for shipment release).
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Manage internal reports related to compliance and operations.
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Ensure all shipment documents are complete, accurate, and received on time.
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Process POs, sales confirmations, and billings within the company system, ensuring accuracy and proper follow-up with suppliers and customers.
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Collaborate with transportation service providers and forwarders to guarantee timely pick-up and delivery.
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Monitor and ensure payments for customs brokers, storage facilities, transportation providers, and suppliers are completed on schedule.
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Maintain a strong customer service orientation in all operational activities.
Billing & Record Keeping
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Maintain accurate record keeping for each import/export transaction, including post-entry documents.
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Upload and organize digital copies of entry files in the company’s internal database.
Reporting & Shipment Monitoring
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Review, analyze, and update daily operational reports.
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Develop and implement new reporting tools as needed to optimize business performance.
Qualifications & Experience
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Bachelor’s Degree in International Trade, Business Administration, Customs, or related field.
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2–3 years of experience in Imports/Exports, International Trade, or Customs Analysis within corporate compliance or global companies.
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1–2 years of experience with customs brokers, freight forwarders, or multinational companies.
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Proficiency in English (minimum 70%).
Additional Information
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Reports directly to the Director of Operations.
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