Delivery Manager/Delivery Lead
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Key Responsibilities:
Delivery Management:
• Own end-to-end delivery of IT software services projects across development, maintenance, and support engagements.
• Ensure delivery commitments are met in terms of scope, schedule, cost, and quality.
• Manage multiple projects using Agile, Scrum, Waterfall, or hybrid methodologies.
• Drive continuous improvement in delivery processes, tools, and standards.
• Ensure adherence to SLAs, KPIs, and contractual obligations.
Client & Stakeholder Management:
• Act as the primary point of contact for client delivery escalations.
• Build strong relationships with client stakeholders to ensure high satisfaction and retention.
• Conduct regular governance meetings, status reporting, and executive updates.
• Identify opportunities for account growth, cross-sell, and up-sell.
Team Leadership & Resource Management:
• Lead cross-functional teams including developers, QA engineers, architects, DevOps, and support engineers.
• Plan resource allocation, utilization, and capacity management.
• Mentor and coach team members to improve performance and career growth.
• Promote a high-performance and collaborative team culture.
Project & Program Governance:
• Define project plans, milestones, risk mitigation strategies, and quality standards.
• Track project progress using project management tools.
• Manage risks, issues, dependencies, and change requests.
• Ensure compliance with organizational delivery frameworks and best practices.
Financial Management:
• Manage project budgets, forecasting, revenue tracking, and cost optimization.
• Ensure profitability through efficient resource utilization.
• Support pricing strategies, estimations, and financial planning.
Quality & Process Excellence:
• Ensure compliance with quality standards such as ISO, CMMI, ITIL, or internal frameworks.
• Implement process improvements to increase productivity and delivery efficiency.
• Drive automation and best practices across development lifecycle.
Pre-Sales & Solution Support:
• Support pre-sales activities including solution design, estimations, proposal reviews, and client presentations.
• Provide technical and delivery inputs for RFP/RFI responses.
• Collaborate with sales teams to win new business opportunities.
Required Skills & Competencies:
• Strong experience in IT software services delivery management
• Knowledge of SDLC methodologies (Agile, Scrum, Waterfall)
• Experience managing distributed and global teams
• Strong stakeholder and client management skills
• Financial acumen including budgeting and forecasting
• Strong risk management and problem-solving capabilities
• Experience with tools such as Jira, Azure DevOps, MS Project, ServiceNow
• Knowledge of cloud, digital, and enterprise technologies is preferred
Preferred Experience:
• Experience managing IT services in industries such as BFSI, Healthcare, Retail, Telecom, or Technology
• Experience handling offshore-onshore delivery models
• Exposure to DevOps, Cloud, Data, AI, or Digital transformation projects
• Experience in managing large programs or multiple accounts
Education:
• Bachelor's degree in Computer Science, Information Technology, or related field
• MBA or equivalent qualification preferred
• Certifications such as PMP, PRINCE2, Scrum Master, ITIL are advantageous
Typical Experience Range:
• 10–16 years of IT industry experience
• 5+ years in delivery or program management roles
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