TP CDMX One Tower.

Hace 4 semanas
Benito Juarez, México Teleperformance Jornada completa
Description

What you’ll do

Handle customer inquiries in English and Spanish
Provide accurate information and solutions
Ensure customer satisfaction and build positive relationships
Follow company guidelines and processes

What we’re looking for

Advanced English level
Strong communication and problem-solving skills
Basic computer skills
Availability to work on-site in Puebla

 

Skills:

Communication

  • Strong verbal and written communication in English and Spanish
  • Active listening
  • Clear and effective explanation skills
  • Professional and friendly tone

Customer Service

  • Customer-focused mindset
  • Complaint handling and conflict resolution
  • Empathy and patience
  • Commitment to customer satisfaction

Problem-Solving

  • Critical thinking
  • Ability to make quick decisions
  • Ability to work under pressure

Technical / Digital

  • Basic computer skills
  • Experience with CRM systems (preferred)
  • Multitasking (handling calls, chats, and systems simultaneously)

 Organization

  • Time management
  • Attention to detail
  • Ability to meet KPIs and performance metrics

Soft Skills

  • Teamwork
  • Adaptability
  • Proactivity
  • Responsibility

 

#Oracle26



Responsibilities
Assist on maintaining Global Security Policies by informing any inappropriate activity 
Manage customer’s interactions in accordance to client’s guidelines 
Follow coaching provided by support personnel 
Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan. 
Reach key performance indicators established by the client 
Read, understand and validate client weekly updates 
Read and acknowledge all the CCMS communications


Qualifications
Technical Skills

Basic computer skills 
Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point) 
Skills according line of business defined in client’s SOW 
Languages required by client

Competencies and Specific Skills

Adaptability 
Customer Orientation 
Teamwork 
Communication 
Initiative Customer 
Learning Abilities 
Energy 
Analytical Thinking 
Productivity


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