HR Services Team Leader
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Al continuar, aceptas nuestros Términos & Política de Privacidad.
Main Tasks
Key Responsibilities
- Lead, coach, and develop a team of HR Services professionals, fostering a high-performing, customer-focused, and collaborative culture.
- Accountable for team quality, compliance, and customer satisfaction outcomes, ensuring adherence to established service standards and controls.
- Manage team performance through regular coaching, performance reviews, development planning, and achievement of service level agreements (SLAs) and key performance indicators (KPIs).
- Oversee the end-to-end execution of employee lifecycle processes, including onboarding, employee changes, and offboarding.
- Ensure accurate, timely, and compliant processing of HR transactions within HR systems and case management platforms.
- Serve as the primary escalation point for complex employee, manager, and stakeholder inquiries, ensuring effective and timely resolution.
- Monitor operational performance, workload distribution, and service delivery metrics to ensure consistent service excellence.
- Ensure compliance with labor laws, company policies, internal controls, audit requirements, and data privacy standards.
- Build strong partnerships with HR Manager, Payroll, Talent Acquisition, HRIS, Front Office, Employee Relations, Business Leaders and H2R leaders to deliver a seamless employee experience.
- Drive continuous improvement through process standardization, automation, data analysis, and operational excellence initiatives.
- Lead and support HR transformation projects, system implementations, and organizational change initiatives that enhance service delivery and employee experience.
- Support succession planning, talent development, and employee engagement initiatives to build a sustainable and high-performing team
Qualifications
Required
- Bachelor’s degree in human resources, Business Administration, or related field.
- 3+ years of HR Shared Services, HR Operations, or HR Service Delivery experience.
- 2+ years of people leadership or team lead experience in HR Operations, HR Shared Services, or a customer service environment.
- Experience using operational metrics, reporting, and data analysis to drive performance improvements and inform decision-making.
- Advanced English.
- Excellent communication, problem-solving, and stakeholder management skills.
Preferred
- Experience supporting US and Mexico HR processes and labor law requirements.
- Experience working in a Shared Services environment.
- Experience with SAP SuccessFactors, ServiceNow, Workforce Time, ADP, TRESS, or other HRIS and case management platforms.
- Lean, Six Sigma, or Continuous Improvement experience.
- Experience leading process improvement or transformation initiatives.
-
HR Business Partner
Hace 3 días
Queretaro, Queretaro, México Roquette Jornada completaRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.Want to help us make a difference?Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.Each of our ingredients responds to unique and essential...
-
Lead Package Systems Integration Leader
Hace 1 semana
Queretaro VERNOVA QUE MX 3, Queretaro GE Vernova Jornada completaJob Description SummaryJob Description SummaryThe Aeroderivative Systems Integration Leader (SIL) is a critical role in the systems engineering team to execute package programs in partnership with the cross-discipline engineering team. The SIL may be responsible for a variety of New Product Introduction (NPI) programs for the assigned gas turbine generator...
-
Accounting Manager
Hace 3 días
Queretaro, Queretaro, México Roquette Jornada completaRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.Want to help us make a difference?Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.Each of our ingredients responds to unique and essential...
-
Queretaro, Queretaro, México GE Aerospace Jornada completaJob Description SummaryResponsible for designing , developing and testing Embedded Software (Firmware), platforms and systems that control and runs on devices that need to be tailored to the needs of the hardware that it has to control and run on (i.e. directly controls the real time functions of a physical device such as motors, alternators, engines,...
-
Payroll Specialist
Hace 1 semana
Queretaro, Queretaro, México Roquette Jornada completaRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.Want to help us make a difference?Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.Each of our ingredients responds to unique and essential...
-
Lead Demand/Field Marketer
Hace 1 semana
Queretaro, Queretaro, México Hyland Trabajo remoto Jornada completaOverview Lead Field/Demand MarketerLocation: Mexico Work Model: RemoteAbout the RoleThe Lead Field Marketer is responsible for driving demand within Hyland's named account model through strategic program development and execution of top-tier marketing experiences that create pipeline and drive alignment across revenue teams. This role supports...
-
Application Engineer – Cutting Tools
Hace 2 semanas
Mexico, Queretaro, Queretaro Sandvik Trabajo remoto Jornada completaAre you passionate about solving complex problems, fostering innovation, and making a meaningful impact in the metal machining industry? Do you thrive in a collaborative, inclusive environment where your unique perspectives and talents are valued? At Seco Tools, we are dedicated to building a diverse workplace and empowering women in engineering to grow,...
-
Application Engineer – Cutting Tools
Hace 2 semanas
Mexico, Queretaro, Queretaro Seco Tools Trabajo remoto Jornada completaAre you passionate about solving complex problems, fostering innovation, and making a meaningful impact in the metal machining industry? Do you thrive in a collaborative, inclusive environment where your unique perspectives and talents are valued? At Seco Tools, we are dedicated to building a diverse workplace and empowering women in engineering to grow,...
-
Senior General Accountant LATAM
Hace 2 semanas
Queretaro, Queretaro, México Roquette Jornada completaRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.Want to help us make a difference?Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.Each of our ingredients responds to unique and essential...
-
HR Trainee/Apprentice/VIE
Hace 1 mes
QUERETARO - QUE3, Queretaro, México Valeo Jornada completaValeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...