Purpose of the Role

The Project Manager supports procurement, project coordination, documentation, and operational systems for a distributed technical team. The role helps move high-volume work forward by obtaining and tracking purchases, coordinating remote-site activities, maintaining accurate records, and improving the processes used to deliver OT Engineering projects and services.

What Success Looks Like

Core Responsibilities

·   Build and maintain productive relationships with vendors and sales representatives.

·   Obtain accurate quotes in a timely manner and expedite procurement when project schedules require it.

·   Manage the purchase, tracking, delivery, and coordination of hardware and software for remote locations.

·   Coordinate with owners, site technicians, vendors, and internal engineers to support product installation and project delivery.

·   Manage software and hardware license renewals for a large device portfolio and maintain accurate renewal records.

·   Assist with project planning, documentation, schedules, status tracking, meeting coordination, risks, and follow-up actions.

·   Maintain the systems, trackers, and tools used by the team, with a strong focus on data quality and reliable follow-through.

·   Create, deploy, and continuously update standard operating procedures and other operational documentation.

·   Identify process gaps, research possible solutions, and collaborate with the Project Manager to implement practical improvements.

·   Conduct independent research and gather data to support purchasing, technical, operational, and project decisions.

Required Skills and Competencies

·   Exceptional attention to detail, with a demonstrated ability to organize and accurately manage a high volume of records, tasks, deadlines, and dependencies.

·   Self-directed problem solving: able to investigate unfamiliar topics, evaluate available information, and develop a recommended path forward with limited direction.

·   Curiosity and creativity in improving workflows, solving operational problems, and building repeatable processes where clear processes do not yet exist.

·   Strong written communication, including the ability to compose concise, clear emails that make next steps and requested responses easy to understand.

·   Ability to learn and work within a technical environment, including researching terminology and concepts that may initially be unfamiliar.

·   Ability to interpret technical information and explain it clearly to non-technical audiences.

·   Confidence and a professional, cordial approach when communicating with clients, vendors, and internal stakeholders.

·   Ability to manage competing priorities, recognize when escalation is needed, and reliably close the loop on open items.

Qualifications

·   Bachelor's degree in Business, Project Management, Engineering, Supply Chain, Operations, or a related field, or at least two years of relevant experience in project coordination, procurement, operations, or a related area.

·   Experience supporting distributed teams, remote installations, technical projects, or multi-site operations is preferred.

·   Proficiency with Excel and comfort learning project management, ticketing, asset management, and database tools.

·   Experience with Trello, Zendesk, or similar workflow platforms is preferred.

·   CAPM, PMP, or relevant procurement or operations certification is preferred but not required.