Country Manager
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| Role Title | Country Manager — Mexico |
| Department | Global Delivery Center (GDC) — LATAM Operations |
| Location | Mexico City, Mexico (Onsite) |
| Employment Type | Full-Time |
| Experience Required | Minimum 10 Years (8–15 Years Preferred) |
Role Overview
The Country Manager — Mexico is an HR generalist role with operational breadth. This person will manage day-to-day HR, compliance, and people operations in Mexico, working closely with offshore GDC teams who set the strategic direction.
This is a hands-on, execution-focused role. The right candidate is organized, people-oriented, and comfortable working across functions — HR, Finance, Legal, and Operations — in a matrixed environment.
- Coordinate with onshore Talent Acquisition teams and local staffing vendors to support hiring needs in Mexico.
- Manage vendor relationships and ensure hiring pipelines are active and well-maintained.
- Oversee the end-to-end onboarding process for Mexico-based hires — from offer letter through to Day 1 readiness.
- Coordinate with TAG and HROps on offer support, induction facilitation, and onboarding paperwork.
- Ensure all new hires are registered with local authorities (IMSS, SAT) accurately and on time.
- Serve as the onsite point of contact for HR, Finance, Legal, and operational matters, working closely with offshore teams.
- Coordinate with local payroll partners for payroll processing, tax documentation, social security contributions, and statutory deductions.
- Manage employee benefit vendors — including insurance and food vouchers (vales de despensa).
- Work with the offshore GDC team to implement and roll out SOPs for Mexico operations.
- Support governance and compliance controls at the country level.
- Act as the first point of contact for employee queries, grievances, and workplace concerns.
- Partner with HR Business Partners to support employee engagement and career development.
- Manage the end-to-end exit process — exit interviews, full and final settlements, and statutory deregistration.
- Coordinate with IT for access deactivation and hardware recovery, and with benefit partners for benefits closure.
- Ensure all exit steps comply with Mexican labor law and Indegene policy.
3. Change Support Partner
- Support communication and readiness during organizational or operational changes.
- Flag talent retention risks and coordinate with HR Business Partners on appropriate actions.
- Assist with learning and development coordination, onboarding curricula, and knowledge transfer cycles.
- Bachelor's degree required; MBA or Master's degree preferred.
- HR or business qualification is an advantage.
- Minimum 10 years of HR experience (8–15 years preferred), with progressive responsibility.
- Strong core HR background: employee relations, talent management, compensation & benefits, HR operations, and policy execution.
- Experience in multi-functional or matrixed environments.
- Prior experience with country-level HR delivery is preferred
- Familiarity with HR transitions, workforce planning, or operational change is a plus.
- Organized, thorough, and execution-focused.
- Strong interpersonal and communication skills — able to build trust across all levels.
- Comfortable managing vendors, statutory bodies, and local partners.
- Able to work independently while staying well-connected to offshore teams.
- Sound judgment and discretion when handling sensitive matters.
- Resilient and adaptable in a fast-changing environment.
- Spanish — native or fluent (required).
- English — professional working proficiency (required).
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