Technical Support Specialist

Hace 4 semanas

Monterrey, Nuevo Leon, México WWEX Group Jornada completa
PURPOSE
•    This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices.  Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.  ESSENTIAL DUTIES & RESPONSIBILITIES
•    Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to: o    WEXNETo    SpeedShipo    UPS.como    WorldShipo    ShipRush
•    Provide first line technical support via phone, e-mail and/or a desktop support application.
•    Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
•    Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
•    Troubleshoot basic hardware issues.
•    Test bug fixes and enhancements.
•    Redirect or escalate problems as appropriate.
•    Respond to inquiries in a timely manner, adhering to procedure and protocol.  REQUIRED KNOWLEDGE/SKILLS/ABILITIES
•    MS Office to include Excel, Word, Outlook.
•    Computer hardware and software.
•    Adaptable.
•    Attention to detail.
•    Good communication skills, both verbal and written.
•    Excellent collaboration skills.
•    Time management skills.
•    Ability to prioritize. 

QUALIFICATIONS:
•    Bachelor’s degree.
•    0 – 2 years of relevant experience.  PHYSICAL DEMANDS & WORK ENVIRONMENTWork Environment:  Job is typically performed in a general office environment.   Physical RequirementsNP    Not PresentO    Occasional (Up to 25% of time)F    Frequent (26%-74% of time)C    Constant (75% or more of time)