Técnico Mecánico Automotríz

Hace 2 días

Monterrey, Nuevo León, México Build Your Dreams Busses Mexico Jornada completa

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Techsupport MTY

Description

We are seeking an Automotive Technical Support Analyst to provide technical assistance and troubleshooting support for vehicle-related issues, ensuring timely resolution and high levels of customer and dealer satisfaction. This role will serve as a key liaison between dealerships, service teams, and internal departments to support product performance and continuous improvement initiatives.

Key Responsibilities
Provide technical support to dealerships and service centers regarding vehicle diagnostics and repairs.
Analyze and resolve technical cases related to mechanical, electrical, and electronic systems.
Support root cause analysis and corrective action implementation.
Review technical reports and escalate complex cases when necessary.
Assist in the development of technical documentation, service bulletins, and troubleshooting guides.
Collaborate with Aftersales, Quality, Engineering, and Warranty teams to improve product performance.
Monitor recurring issues and prepare technical analysis reports.

Requirements

Qualifications
Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Mechatronics, or a related field.
2–4 years of experience in automotive technical support, diagnostics, aftersales, warranty, or vehicle maintenance.
Knowledge of vehicle electrical and electronic systems, diagnostics tools, and troubleshooting methodologies.
Experience working with dealer networks or OEMs is highly desirable.
Intermediate to advanced English proficiency.

"At BYD Mexico, we promote equal employment opportunities and respect for diversity. All our job openings are available to talented individuals, regardless of gender, age, origin, sexual orientation, gender identity, or any other condition. Our hiring decisions are based on each person’s merits, competencies, and values, in strict compliance with Mexican legislation.
Furthermore, the organization does not request or require pregnancy tests or Human Immunodeficiency Virus (HIV) medical certificates as part of the hiring process, in accordance with applicable laws and non-discrimination principles.”

Técnico Mecánico Automotríz

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Técnico Mecánico Automotríz

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Techsupport MTY

Description

Requirements

Empleos similares en Monterrey

Ciudades principales