Operations Coordinator
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As an Operations Coordinator, you will manage various aspects of our operations. Your primary focus will be ordering supplies, overseeing the production process, handling labels, and managing e-commerce orders, marketplaces, and wholesale channels. Your role is crucial in ensuring smooth operations and exceptional customer satisfaction.
Key Responsibilities:
- Ordering Supplies and Production Management:
- Source and order raw materials and supplies necessary for product production.
- Coordinate with suppliers to ensure timely delivery and quality of materials.
- Manage inventory levels to prevent shortages.
- Packaging Management:
- Coordinate the ordering, printing, and shipping of product labels.
- Ensure all labeling complies with regulatory standards and brand guidelines.
- Manage packaging materials and ensure products are properly packed for shipment.
- E-commerce Order Management:
- Process and fulfill e-commerce orders in a timely and accurate manner.
- Monitor and manage orders from e-commerce.
- Handle customer inquiries and resolve any issues related to orders.
- Marketplace and Wholesale Channel Management:
- Manage listings and inventory on online marketplaces (Faire, UNFI, AmeriSource, Amazon, Walmart, etc).
- Develop and maintain relationships with wholesale partners.
- Process and fulfill wholesale orders, ensuring timely delivery.
- Monitor marketplace performance and suggest improvements.
- General Administrative Support:
- Perform various administrative tasks to support daily operations.
- Maintain accurate records of orders, inventory, and shipments.
- Provide regular updates and reports to the management team.
Qualifications:
- Proven experience as a Virtual Assistant or in a similar role.
- Excellent organizational and multitasking skills.
- Strong and fluent English communication skills, both written and verbal.
- Proficiency in using e-commerce platforms.
- Familiarity with inventory management and order fulfillment processes.
- Ability to work independently and as part of a team.
- Attention to detail and commitment to quality.
Preferred Qualifications:
- Experience in the beauty industry.
- Knowledge of sustainable and ethical sourcing practices.
- Experience with wholesale channel management.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for high-quality, sustainable products, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.
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