Customer Care Center Advisors
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Vacante: Customer Care Center Advisors
Buscamos Customer Care Center Advisors para brindar soporte, resolver consultas y ofrecer una experiencia de servicio ágil, empática y orientada a la satisfacción del cliente.
Principales tareas y responsabilidades:
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Atender consultas por teléfono, correo y chat con enfoque en servicio al cliente.
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Registrar incidencias y dar seguimiento oportuno a cada caso.
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Brindar información sobre productos, pedidos, cambios y devoluciones.
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Cumplir métricas de calidad, tiempos de respuesta y resolución.
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Colaborar con áreas internas para asegurar soluciones efectivas.
Requisitos:
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Experiencia en call center, atención al cliente o soporte multicanal.
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Comunicación clara, redacción precisa y manejo de herramientas digitales.
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Capacidad para resolver problemas y gestionar varios casos a la vez.
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Bachillerato concluido o formación equivalente.
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Disponibilidad para laborar en Ciudad de México.
Beneficios:
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Sueldo competitivo y esquema de incentivos por desempeño.
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Capacitación continua en customer service y procesos.
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Prestaciones de ley y oportunidades de desarrollo interno.
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Ambiente colaborativo, inclusivo y enfocado en el bienestar.
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Estabilidad laboral en una empresa reconocida del sector retail.
Principales Habilidades:
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Atención al cliente
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Escucha activa
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Comunicación efectiva
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Resolución de problemas
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Manejo de CRM
Este empleo viene de Talenteca.com
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