IT Manager

About the role

RemoteLegalStaff is a fast-growing legal staffing company supporting ~400 globally distributed staff and over 250 clients with an internal team of 70+.

As our first IT Manager, you'll take full ownership of our IT function: from fixing our Google Workspace environment to building the policies, systems, and support structures a company of our size needs to run securely and efficiently, because our current size is just the beginning and we're ready to scale.

This is a hands-on role. You won't be managing a team on day one: you'll be doing the work. The right person has built IT infrastructure from scratch before, thrives in ambiguity, and understands that in a remote legal environment, reliability and trust are non-negotiable.

What you'll own

• Take over all IT responsibilities from our owners and become the single owner of the IT function
• Audit all existing tools, accounts, licenses, and configurations; document what exists and what's missing
• Build an IT roadmap and 90-day priority plan
• Create and maintain IT policies, acceptable-use guidelines, and a self-service knowledge base

• Fully own our Google Workspace environment
• Enforce MFA, security defaults, and data sharing controls

• Manage user accounts, license assignments, access provisioning, and deprovisioning across all platforms
• Maintain an accurate inventory of users, roles, access levels, and licenses

• Audit all SaaS subscriptions and rationalize unnecessary or duplicate tools
• Manage vendor relationships, renewals, and negotiations
• Track license utilization so we only pay for what we use

• Select, implement, and manage an IT ticketing / service desk platform
• Build self-service resources to reduce repetitive support requests over time

• Implement and enforce security fundamentals: MFA, password management, role-based access controls
• Conduct periodic access reviews and proactively identify security gaps

• As the organization grows, recruit, onboard, and manage one or more IT Support Specialists
• Build a small, scalable IT support function for a growing global team
• Support our marketing team with the technical side of domain and subdomain setups, and web development

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What we're looking for

Essential

• 4–6 years of IT experience, including at least 2 years in a hands-on senior sysadmin or IT management role
• Google Workspace Admin experience managing for 100+ users: non-negotiable
• Experience with an IT service desk platform (Freshdesk, Zendesk, Jira Service Management, or similar)
• Experience managing a SaaS tool portfolio across multiple platforms
• Working knowledge of SSO, SAML, MFA enforcement, and role-based access control
• Excellent written and verbal English, you'll support both internal staff and external clients directly
• Able to work independently and proactively in a fully remote, async-first environment
• Strong customer service instincts; your audience is entirely non-technical

Preferred:

• Experience as a company's first IT hire, or building IT from scratch
• Slack administration and integrations
• Background in legal, professional services, or staffing environments
• Experience supporting globally distributed teams across multiple time zones
• Basic automation skills (Zapier, Make, or similar)

What success looks like

• Beyond the technical skills, success would mean someone who can demonstrate having a service and client-centered approach to IT Management, who can audit and identify main gaps and separate the critical ones from the nice-to-haves.
• By day 90, you should've already identified all or our digital ecosystem, run a full diagnosis, and proposed immediate and mid-term solutions. You'll have identified the structure you'll need on the team (both in people and in systems) to provide support everywhere it's needed.

What we offer

• Fully remote position with a flexible work schedule
• Competitive base salary
• Annual performance bonus
• Anniversary loyalty bonuses
• Company-sponsored health insurance
• Generous PTO that increases with tenure (up to 30 days per year)
• Birthday PTO day
• 7 U.S. paid holidays
• 5 paid sick days per year
• Bereavement leave
• Additional unpaid personal leave is available
• Home office stipend for equipment and workspace upgrades
• Computer replacement stipend
• Monthly internet allowance (increases with tenure)
• Professional development and training programs
• Education support for high performers
• A collaborative, supportive team culture where people are genuinely invested in each other's success
• A fast-moving environment where your work has real visibility and direct impact
• Clear path to growth: we promote from within and reward people who perform

How to apply?

• Hit Apply, and you'll be redirected to our application form.
• Follow all instructions carefully

How our hiring process works:

We are a fully remote company, and our hiring process reflects that. The first stages are completely asynchronous: no surprise calls, no scheduling pressure. You will complete a short written application and, if selected, move through an async assessment at your own pace. Candidates who advance through the initial stages will then be invited to schedule a live interview.

We communicate clearly at every step and respect your time throughout