Customer Service Representative
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Mision del puesto:
Asesorar y brindar atención oportuna a clientes a través de diversos canales digitales y telefónicos, gestionando el ciclo de venta desde la cotización y el cierre comercial hasta el seguimiento de entregas y créditos, coordinando con las áreas internas para garantizar un servicio eficiente y la satisfacción total del cliente.
Requisitos:
- Sexo Indistinto
- Licenciatura en negocios internacionales, ciencias de la comunicación, mercadotecnia, administración, ingeniero en mecatrónica.
- Edad 25 a 35 años.
- Nivel de Ingles Intermedio.
- Experiencia en atención a clientes de 1 año en adelante.
Actividades a desarrollar:
- Proporcionar seguimiento a todos nuestros clientes para lograr una satisfacción total.
- Atención al cliente vía correo electrónico, llamada, whatsapp, pagina web.
- Realizar cotizaciones.
- Solicitar a soporte, logística o finanzas que apoye con soluciones.
- Darle seguimiento a cotizaciones realizadas ya sea por vía telefónica o pagina web.
- Labor y cierre de ventas.
- Dar seguimiento al proceso de venta con los clientes (créditos, entregas, etc.)
- Revisión de pedidos venta detenidos o en proceso.
Este empleo viene de Talenteca.com
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