Human Resources Business Partner

Hace 2 días

Ciudad de México, México Novacard Jornada completa

Gratis con email o Google

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Gratis con email o Google

Sourcing & Attraction

Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)
Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc.
Build and maintain a talent pipeline for recurring contact center roles

Recruitment Process

Conduct initial screening calls and video interviews
Apply psychometric and skills assessments relevant to customer service profiles
Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance
Coordinate and schedule interviews with hiring managers and operations leaders

Candidate Experience

Ensure a positive and professional experience throughout the recruitment journey
Communicate clearly and timely with all candidates regarding process status
Represent the company's culture and employer brand during every interaction

Metrics & Reporting

Track and report key recruiting KPIs: time-to-fill, time-to-hire, offer acceptance rate, attrition in early tenure
Analyze sourcing channel effectiveness and adjust strategies accordingly
Maintain accurate records in our internal systems (Buk, Notion, etc)

Stakeholder Management

Administration & Compliance

Ensure all hiring documentation is complete and compliant with local labor regulations
Manage offer letters, background checks, and pre-employment requirements
Support onboarding coordination in collaboration with HR

Key Skills Required

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