Legal Intake Specialist
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Intake Specialist (Remote)
Minneapolis, Minnesota (Remote)
RWI Law is a family law firm based in Minneapolis, Minnesota, serving clients throughout the Twin Cities region. The firm focuses on divorce, high-net-worth divorce matters, and cases involving children. RWI Law is committed to guiding clients through complex and emotional legal situations with professionalism, empathy, and clear communication.
We are currently seeking a Remote Intake Specialist to serve as the first point of contact for prospective clients. This role is essential to creating a strong first impression and ensuring a smooth, supportive intake experience.
Position Details
Location: 100% Remote
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Minnesota Time)
Compensation: Base salary plus performance-based bonuses
Why Join RWI Law
Fully remote position with a consistent weekday schedule
Opportunity to work with a respected Minneapolis-based family law firm
Meaningful role supporting families during important life transitions
Supportive team environment focused on quality client service
Performance-based bonuses tied to intake quality and conversions
This position is located in Mexico.
Answer inbound calls and respond to inquiries from potential family law clients
Conduct initial intakes with empathy, professionalism, and attention to detail
Accurately collect and document client information
Qualify leads and schedule consultations with attorneys
Follow up with prospective clients and no-shows
Maintain clear, compassionate communication at all times
Collaborate with the legal team to ensure a smooth client onboarding process
- Prior experience in legal intake, client services, call center work, or high-empathy sales preferred
- Strong verbal and written communication skills
- Ability to handle sensitive family law matters with care and discretion
- Excellent listening skills and strong attention to detail
- Comfortable working remotely and managing tasks independently
- Tech-savvy and able to learn CRM and intake systems
- Reliable internet connection and a quiet, professional workspace
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