TP MX Monterrey Centro.

Hace 1 mes

Monterrey, Nuevo León, México Teleperformance Jornada completa
Job Title: Bilingual Customer Service Representative / Brand Specialist

Location:
Monterrey, Nuevo León Position Type: Full-time

About the Role
Are you fluent in English and Spanish? Do you love helping people, solving problems, and being the friendly voice someone needs on the other end of the line? If so, we’d love to have you on our team in Monterrey We are looking for enthusiastic, fluent bilingual individuals to connect with our international customers, deliver exceptional support, and create amazing service experiences every single day. Responsibilities Job Title: Bilingual Customer Service Representative / Brand Specialist

Location:
Monterrey, Nuevo León (On-site / Hybrid available) Position Type: Full-time

About the Role
Are you fluent in English and Spanish? Do you love helping people, solving problems, and being the friendly voice someone needs on the other end of the line? If so, we’d love to have you on our team in Monterrey We are looking for enthusiastic, fluent bilingual individuals to connect with our international customers, deliver exceptional support, and create amazing service experiences every single day. What You’ll Be Doing
• Connect with Customers: Handle incoming calls and chats in both English and Spanish, providing friendly and efficient support.
• Problem Solve: Listen attentively, identify customer needs, and find clear, helpful solutions.
• Navigate Systems: Use modern tools and software to update account details, track interactions, and ensure accurate information.
• Be the Brand Ambassador: Deliver empathetic, top-tier service that leaves a lasting positive impression. Qualifications What We’re Looking For
• Advanced English & Spanish: Strong conversational and written communication skills in both languages.
• Customer-First Mindset: Natural empathy, active listening skills, and a positive attitude.
• Tech-Savvy: Basic computer literacy and comfort navigating different software applications.
• Adaptability: Ability to thrive in a dynamic, fast-paced environment.
•

Education:
High school diploma (Bachillerato) required. What’s in It for You?
• Competitive

Salary:
Highly attractive base pay plus performance-based bonuses.
• Great

Benefits:
Full Mexican law benefits (prestaciones de ley) from day one, plus superior benefits (health insurance, food vouchers, savings fund).
• Career Growth: Paid training programs and clear pathways for rapid professional development.
• Work Culture: A vibrant, inclusive, and modern work environment right here in Monterrey. Ready to Join Us? If you’re ready to boost your bilingual skills and grow your career with an awesome team, we want to meet you