Support Engineer Jr

Hace 1 semana

Monterrey, Nuevo León, México Softtek Jornada completa
Requirements Must-have experience +2 yoe with:
• AWS Cloud Services
• Linux Administration
• ServiceNow
• Monitoring Tools (CloudWatch, Grafana)
• Log analysis Responsibilities
• Effectively diagnose and resolve technical issues related to software applications.
• Provide support and assistance to end users to ensure optimal operation.
• Collaborate closely with other IT teams to identify and address issues.
• Implement solutions and improvements to applications according to business needs.
• Optimize application performance and availability through continuous monitoring and analysis.
• Provide training and technical documentation to promote self-learning and problem-solving by users.
• Availability to work rotating shifts Required Languages
• English: Advanced (80-95%) Locations Hybrid (México)