Lead Navigator
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Key Responsibilities
* Support the Guest Services Director by driving a personalized, guest
- and teammate-centric experience culture, reducing friction points, and mitigating negative surprises.
* Listen to guest concerns with empathy and always demonstrate genuine interest.
* Respond promptly to guest requests and concerns and take appropriate follow-up action.
* Identify opportunities to improve processes.
* Learn and apply new skills to improve the quality and efficiency of day-to-day activities.
* Report directly to the Guest Services Director.
* Apply knowledge of guest service, company products, policies, and procedures to resolve guest concerns. Skills, Knowledge &
Experience:
* Demonstrated ability to speak effectively before large groups of people and manage crowd control.
* Strong microphone skills.
* Strong command of the English language, both verbal and written.
* Proven leadership skills.
* High proficiency in the use of computer-based programs. Non-Negotiable
Requirements:
* Previous shipboard experience in a similar position. Strongly Preferred:
* Minimum of 2 years’ experience in a hotel or resort guest-facing leadership role (in addition to shipboard experience). Contract Details:
* 6/2 rotation: continual rotations of 6 months onboard followed by 2 months of vacation.
* Shared cabin with private bathroom facilities.
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