IT Technician I

Hace 2 días

Nuevo León, México Perkins&Will Jornada completa

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• Resolving helpdesk issues and providing IT maintenance/support for a studio.
• Close relationship with studio/regional Operations Director and Managing Directors group.
• Shows initiative and ability to work well independently and with others.
• Exhibits strong organization, attention to detail, and time management skills.
• Able to pivot and have a “hands-on” working style.
• Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
• Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
• Receive, prioritize, and manage service requests from internal clients.
• Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
• Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
• Contribute to the knowledge base and share best practices to enhance overall efficiency.
• Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
• Conduct training sessions and provide orientation as needed.
• Stay updated on emerging technologies and trends to recommend innovative solutions.
• Reports to the IT Services Manager and/or Director of IT Services.

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IT Technician I

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