Inside Sales Representative

Inside Sales Representative Radwell International LLC | Sales Schedule: Monday
- Thursday 8:00 a.m.
- 4:30 p.m. & Fridays 8:00 a.m.
- 3:30 p.m. Espuela del Ferrocarril 310-Bodega 5 Felipe Carrillo Puerto 76138 Santiago de Querétaro Qro., Mexico JOB SUMMARY Monday-Friday 8am-5pm The main purpose of the Inside Sales Representative role is to use Salesforce for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries ESSENTIAL DUTIES AND RESPONSIBILITIES
• Respond to customer inquiries to Radwell by phone, email or through other means
• Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
• Source products for manufacturers not currently supplied by Radwell (new products)
• Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
• Check inventory and fulfill order out of inventory if possible
• Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
• Meet minimum daily standards for quotes and other sales output expectations
• Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
• Interact with all departments within Radwell to effectively meet customer commitments
• Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
• Assist in business system database cleanup and ongoing maintenance
• Pro-actively develop new business through outgoing customer calls and other means
• May be modified from time to time. Other duties, tasks and work may be assigned METRICS
- Quotes per day
• Monthly Invoice Volume generated: Minimum Volume $200,000
• Quote: Order Ratio
• Outbound Calls
• Invoiced Dollars Generated
• Calls Taken QUALIFICATIONS
• Must understand the sales cycle; ability to understand the Radwell International sales cycle
• Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment KNOWLEDGE & SKILLS REQUIRED
• Strong verbal and written communication skills in English and Spanish
• Proficiency in CRM software and Microsoft Office Suite
• Ability to generate, qualify, and convert sales leads
• Excellent negotiation and persuasion skills
• Strong customer relationship management abilities
• Ability to understand and present technical product information
• Time management and organizational skills
• Ability to work independently and as part of a team
• Goal-oriented mindset with a track record of meeting sales targets
• Problem-solving skills and ability to handle customer objections
• Familiarity with industrial automation or electrical components is a plus
• Attention to detail in preparing quotes and maintaining records
• Adaptability to a fast-paced and evolving sales environment
• EDUCATION & EXPERIENCE
• 1 to 2 years of experience in inside sales, telemarketing, or a related sales role
• Experience managing customer accounts and building long-term client relationships
• Experience using CRM platforms to track leads, opportunities, and customer interactions
• Experience preparing and delivering sales quotes and proposals
• Experience meeting or exceeding monthly and quarterly sales targets
• Experience in the industrial, manufacturing, or automation sector is preferred
• Experience collaborating with cross-functional teams including operations and technical support
• Experience handling inbound and outbound sales calls and email correspondence
• 3-year university or college degree in Business, Marketing, Engineering, or a related field required #li-ks1