Client Experience Coordinator
Hace 1 mes
Tampico, Tamaulipas, México
Consultwithtray
Trabajo remoto
Jornada completa
Gratis con email o Google
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We are looking for a Client Experience Coordinator to oversee client
communications, coordinate travel service details, and ensure every interaction
throughout the travel planning and booking process reflects a smooth,
professional, and high-quality experience.
This is a fully remote position ideal for someone who is organized, dependable,
and comfortable managing multiple client workflows independently. Full training
and structured onboarding are provided from day one. No prior travel industry
experience required.
WHAT YOU'LL DO
* Oversee ongoing client communications related to travel bookings, itineraries, and service updates
* Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
* Coordinate scheduling, travel documentation, and client requests with accuracy
* Proactively identify and resolve issues to maintain a seamless travel experience
* Maintain detailed client records and booking information across internal systems
* Contribute to workflow improvements that support the overall travel operations team
* Deliver consistent, professional support throughout every stage of the client's travel journey WHAT WERE LOOKING FOR:
* Strong communication, organization, and problem-solving skills
* Client service, account management, or customer-facing experience preferred — not required
* Comfortable working independently while utilizing provided systems and resources
* Detail-oriented, reliable, and deadline-driven
* Tech-comfortable and adaptable to new booking platforms and digital tools
* Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM TECHNICAL REQUIREMENTS
* Laptop or desktop computer
* Reliable broadband internet connection
* Smartphone for communication and updates WHY THIS ROLE STANDS OUT:
* 100% remote flexibility
* Structured onboarding and ongoing support
* Clear processes and systems provided
* Growth opportunities within a supportive, team-focused environment
WHAT YOU'LL DO
* Oversee ongoing client communications related to travel bookings, itineraries, and service updates
* Ensure timely follow-ups, booking confirmations, and status updates are delivered to clients
* Coordinate scheduling, travel documentation, and client requests with accuracy
* Proactively identify and resolve issues to maintain a seamless travel experience
* Maintain detailed client records and booking information across internal systems
* Contribute to workflow improvements that support the overall travel operations team
* Deliver consistent, professional support throughout every stage of the client's travel journey WHAT WERE LOOKING FOR:
* Strong communication, organization, and problem-solving skills
* Client service, account management, or customer-facing experience preferred — not required
* Comfortable working independently while utilizing provided systems and resources
* Detail-oriented, reliable, and deadline-driven
* Tech-comfortable and adaptable to new booking platforms and digital tools
* Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM TECHNICAL REQUIREMENTS
* Laptop or desktop computer
* Reliable broadband internet connection
* Smartphone for communication and updates WHY THIS ROLE STANDS OUT:
* 100% remote flexibility
* Structured onboarding and ongoing support
* Clear processes and systems provided
* Growth opportunities within a supportive, team-focused environment