Technical Robotic Specialist for Remote Diagnosis
Hace 4 semanas
Monterrey, Nuevo León, México
Alfred Kärcher SE & Co. KG
Trabajo remoto
Jornada completa
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This is how you WOW:
Technical Expertise: Remote Robot Operations
* Advanced Diagnostics: Perform remote system debugging and resolution of complex failures that go beyond standard protocols.
* Fleet Management: Serve as the lead internal expert for the full spectrum of our browser-based diagnostic and fleet management platforms.
* Performance Optimization: Identify real-time bottlenecks and implement strategic improvements to enhance fleet efficiency.
* Root Cause Analysis: Conduct thorough technical investigations into recurring issues to ensure long-term system stability. Strategic Escalation & Technical Leadership
* First Responder: Act as the primary technical point of contact for the Sales and Service teams regarding critical technical hurdles.
* Incident Triage: Evaluate the severity of technical escalations and determine when direct involvement from Engineering is required.
* Development Feedback Loop: Translate complex field data and technical challenges into actionable insights for the development team to drive product evolution. Education
*
Education:
A degree in Mechatronics, Electronics, IT, Systems Engineering or similar. Experience
* 2 years of experience, basic understanding of service or application engineering for complex mechatronic machines. Specific experience with mobile robots is highly preferred. Knowledge, Skills and Abilities
* Language
Skills:
Good proficiency in English.
* Rapid Tool Onboarding: Proven ability to gain proficiency in new software and browser-based analysis tools.
* Analytical Synthesis: Skilled at identifying patterns in data and translating them into clear derivations.
* Digital Fluency: "Tech-native" mindset with zero friction when adopting new hardware, or software-driven technologies.
* Adaptability: Comfortable shifting digital workflows without loss of productivity. Our Kärcher WOW-package:
We offer
benefits like Saving Fund, Food Coupons, Medical & Life Insurance, Performance Bonus, Home Office and Flextime according to internal policies, etc. So: Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you Together towards a clean world. Ramiro Herrera | Talent Acquisition l ramiro.herrera@karcher.com
* Advanced Diagnostics: Perform remote system debugging and resolution of complex failures that go beyond standard protocols.
* Fleet Management: Serve as the lead internal expert for the full spectrum of our browser-based diagnostic and fleet management platforms.
* Performance Optimization: Identify real-time bottlenecks and implement strategic improvements to enhance fleet efficiency.
* Root Cause Analysis: Conduct thorough technical investigations into recurring issues to ensure long-term system stability. Strategic Escalation & Technical Leadership
* First Responder: Act as the primary technical point of contact for the Sales and Service teams regarding critical technical hurdles.
* Incident Triage: Evaluate the severity of technical escalations and determine when direct involvement from Engineering is required.
* Development Feedback Loop: Translate complex field data and technical challenges into actionable insights for the development team to drive product evolution. Education
*
Education:
A degree in Mechatronics, Electronics, IT, Systems Engineering or similar. Experience
* 2 years of experience, basic understanding of service or application engineering for complex mechatronic machines. Specific experience with mobile robots is highly preferred. Knowledge, Skills and Abilities
* Language
Skills:
Good proficiency in English.
* Rapid Tool Onboarding: Proven ability to gain proficiency in new software and browser-based analysis tools.
* Analytical Synthesis: Skilled at identifying patterns in data and translating them into clear derivations.
* Digital Fluency: "Tech-native" mindset with zero friction when adopting new hardware, or software-driven technologies.
* Adaptability: Comfortable shifting digital workflows without loss of productivity. Our Kärcher WOW-package:
We offer
benefits like Saving Fund, Food Coupons, Medical & Life Insurance, Performance Bonus, Home Office and Flextime according to internal policies, etc. So: Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you Together towards a clean world. Ramiro Herrera | Talent Acquisition l ramiro.herrera@karcher.com