Customer Service Representative
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skills:
• Spanish
• English (Bilingual) Educational
requirements:
• High school diploma with an official certificate required or Bachelor's degree (preferred) in Business Administration, International Business, Tourism, or a related field.
Requirements:
• Minimum of 3 years of experience in customer service, call centers, and/or commercial support campaigns.
• Previous experience in airlines, airports, or travel agencies is preferred.
• Experience using reservation systems such as Amadeus and SABRE is preferred.
• Excellent verbal and written communication skills, including providing support via email and chat Customer Service Analyst
• Manage all customer communication channels (phone calls, emails, and chats) in a timely and efficient manner, ensuring established response times are met.
• Provide comprehensive solutions to both internal and external customer needs, delivering a high-quality customer service experience.
• Identify opportunities for improvement based on customer interactions and recommend solutions to enhance service quality and business processes.
• Provide specialized support to the sales force in managing and resolving B2B cases.
• Ensure compliance with the KPIs assigned to the region and contribute to achieving revenue targets. Join us Aeroméxico is the ideal place to unleash your potential in a diverse, equitable, and inclusive environment where you can grow professionally and embrace our culture. Fasten your seatbelt This is your chance to elevate the journey into an extraordinary experience. Aeroméxico provides equal opportunities and does not discriminate against employees or applicants based on their race, religion, sex, country of origin, age, disability, sexual orientation, gender identity and expression, pregnancy, or illness. Important: The Aeroméxico Talent Acquisition team will identify themselves properly and will never request payments or banking information during the selection process. Please check our job openings only through official channels.
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